Overall Purpose Of The Job

The Senior Security Manager Assistance, North Asia, as a senior leader of a wider North Asia Medical and Security Assistance Services, plays as a key conduit in understanding clients' needs and drive excellence in client experience, in both crisis and business as usual phases.

The Senior Security Manager Assistance, North Asia is responsible for the day-to-day security case management delivery – specifically, case direction, supervision and execution - to ensure high quality and consistent Security Assistance services, localised to North Asia-based (Japan and South Korea) clients operating globally primarily, and secondarily to inbound clients to North Asia, in line with global standards and processes. The Senior Security Manager Assistance, North Asia also proactively identifies evolving client needs through Security Assistance delivery trends and security landscape, collaborate effectively with a wider Security Services communities in North Asia and drives continuous improvement in service delivery and client experience.

The Senior Security Manager Assistance, North Asia will

• Work closely with Security Managers Assistance and Lead Analyst North Asia to ensure operational planning and case management guidance is done in lockstep with our intelligence assessments, ensuring operational planning and decision- making in both business-as-usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook.

• Closely collaborate with the relevant Assistance Centre colleagues from the Operations, Flight Desks and Assistance Travel teams ensuring the relevant cases contain an appropriate security risk assessment as part of any response and plan of action

• Contribute to the development and maintenance of a strong security I&A and Assistance provider network, engaging routinely with new and existing service providers in region.

• Supervises Security Managers and Specialists Assistance in Japan and South Korea and plays a key role in providing professional management, including on-the-job training and support.

• Work closely with the Group Manger Security Assistance & Service Quality as well as the Manager, Global Security Network in updating relevant operational processes

• Act as a SME spokesperson in support of Sales and Marketing on issues pertaining to North Asia and North Asia-based clients' interest worldwide.

Key Responsibilities

Management and Leadership

• Provide supervision and guidance to Security Assistance team members in Japan and South Korea

• Professional management of Security Managers and Security Specialists, including professional development, appraisals, performance reviews and objective setting;

• Coordinate recruitment, onboarding and inductions of security team members under the supervision of the SDA and Head of MSAS, North Asia

• Collaborate with the Tokyo and Seoul management team to enable integration with the broader Assistance function.

• Embody the Group values (Passion, Expertise, Respect, Care) and ensure Security Assistance team members in Japan and South Korea are apprised of and proactively support the Group, MSAS, and country's business priorities and themes with resilient emotional intelligence, in consultation with Regional Security Director, North Asia.

Core Security Assistance Responsibilities

• Ensure the delivery of high-quality written and verbal security risk management and crisis management advice and assistance in line with agreed service delivery standards;

• Lead the delivery of complex and interventional assistance cases and 24/7 escalation and crisis management support for Japan.

• Provide appropriate case management direction, feedback, training and development for Security Managers and Specialists Assistance in Japan and South Korea. Build both risk management and security best practice to support North Asia-based clients in addition to subject matter knowledge of Japan and South Korea in the team

• Proactively identify evolving client needs, through analysis of global security landscape and Security Assistance delivery trends to improve overall client experiences

• Collaborate with relevant stakeholders in the Assistance Centres, Flight Desks, & Travel Advisor teams to ensure comprehensiveness of case management and operational planning outputs in addition to overall economy of effort.

• Ensure International SOS has a best-in-class security assistance capabilities in Japan and South Korea. Ensure International SOS' operational posture and planning for the region is taken in full view of the security outlook

• Develop and maintain appropriate Security Assistance capabilities, ensuing appropriate numbers and diversity of security and logistics providers/contacts and secure hotels in Japan and South Korea. Responsible for building and maintenance of client-facing secure hotel information, and internal security provider information ensuring it is up to date and reflective of the current risk environment and scaled to International SOS' analytical and operational position.

• Support to country and regional security escalations including the production of Party Lines, Crisis Management Team (CMT) briefings and the oversight and management of crisis-related RFAs including the production of POAs and related execution as well as deployment at short notice as part of an Incident Management Team in Asia and worldwide as required

• Support to local office crisis response, including SME guidance to local leadership as needed.

• Participation in the security on-call roster as required.

Requirements_Others

Required Qualifications

• Educated to a degree level (or relevant professional training & experience) in a field related to security studies, war studies, international politics, international relations or similar

Required Languages

• Excellent written and spoken English

• Native/fluent Japanese

• Working knowledge of Korean desirable

Required Competencies (Critical behaviours necessary to successfully perform the job)

• Deciding & Initiating Action. Makes prompt, clear decisions which may involve complex choices or considered risks; Takes responsibility for actions, projects and people; Takes initiative, acts with confidence and works under own direction; Initiates and generates effective activity, monitors progress and provides additional guidance.

• Leading & Supervising. Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with
development opportunities and coaching; Supports recruitment of staff of a high calibre.

• Planning & Organising. Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

• Delivering Results & Meeting Customer Expectations. Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Understands commercial context.

• Flexibility. Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents; Brings new ideas to the table and engages appropriate stakeholders to drive them forward.

• Resilience. Works productively in a pressurised environment; Manages emotions effectively during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles feedback well and learns from it.

Travel / Rotation Requirements

• Some travel, sometimes on urgent request.

• Occasional evening/weekend work based on operational requirements