Tokyo Rakuten

Job Description
楽天・事業について
インキュベーション事業は楽天内で、新事業を立ち上げ、開発・推進していく部署です。大企業のスケール感の中で、社内ベンチャーのような環境で働くことができます。業務プロセスの改善・組み立てからチャレンジしたいという方には最適な環境です。

部署・サービスについて
店舗AIソリューション課は新サービス「楽天安心サイネージ」http://safety-を2025年6月4日にローンチさせました。これから市場の成長が確実視されるリテールメディア領域におけるプレゼンスを確立すべく、まだ事業としてスタートしたばかりです。自らものを考えて常により良い業務プロセスを作っていきたいというマインドセットをお持ちの方には最適な環境です。

ポジション:
募集背景
事業拡大のため

業務内容
本ポジションでは、主に以下3つの領域におけるサポート業務をご担当いただきます。

<カスタマーサポート(50%)>

お客様からの問合せを起点とし、業者と連携した保守対応。

またはWEBサイト流入等を起点とした、見込顧客の問合せ対応などを専属で行っていただきます。

社外のSIerやベンダーと連携し、設計・施工・納品・検証まで一連の進行管理をサポート頂きます。

<経理・法務・総務などのバックオフィス庶務(20%)>

バックオフィス系の業務につき、ニーズベースで臨機応変にフォローに入って頂きます。

働く環境
現状事業責任者1名、配下4名の計5名チームです。

必須要件:
・社会人経験3年以上

・業務サポート経験があること(雇用形態問わず)

・自発的に業務に取り組める方

歓迎要件:
・ 業務改善経験

・ 社外、部門外の方との折衝経験

ビジネス職 #business #カスタマーサポート #運用管理 #customersupport #人事 #総務 #広報 #HR #GA #CorporateCommunications #グループカンパニーディビジョン #groupcompanydiv



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