JOB DESCRIPTION
Job Title:
Regional Facilities Manager / Cluster Lead
Contract:
Permanent
Based:
Tokyo, Japan
Reports to:
Regional Operations Director
About the job
CBRE is the global leader in commercial real estate services and investments.
With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.
In this position, you will be stationed at the client's site as part of the facility and equipment management team.
JOB SUMMARY
The purpose of this position is to oversee the IFM delivery such as manage multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings of significant complexity, across a portfolio of client's sites in APAC (Japan and South Korea, total 2 countries) within the contractual SLA and KPI requirements.
Represent CBRE at Japan and South Korea (total 2 countries), managing contract and client relationships and ensuring alignment with other CBRE departments to maximize value creation.
Drive sustainability in talent acquisition/retention across the JSK cluster, providing guidance to the Country Leads to achieve account objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops and maintains positive relationships with clients. Conducts client meetings on unresolved facility issues in an expeditious and professional manner. Communicates to clients regarding regional facilities performance.
Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.
Manages the operations and maintenance of facilities within a region.Manages and coaches' facilities staff to deliver excellent service levels for the client within budget. Researches and implements new processes and technology to improve operational efficiency. Develops policies and procedures to ensure that client contract specifications are fulfilled.
Develops and recommends strategic facility management objectives for clients. Reviews and accountable for various budget reports for multiple facilities.
Develops environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.
Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local, state, and federal regulations.
Produces and maintains various facility management reports.
Oversees management of capital projects.
Prepares and manages departmental budget.
Prepares capital project budgets and operating budget reports. Prepares periodic operating budget variance reports. Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local, state, and federal regulations.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action, and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Strategic Leadership:
- Strong strategic thinking and planning abilities, with a demonstrated ability to develop and execute account strategies.
- Proven experience in driving operational excellence and achieving high client satisfaction scores.
- Ability to analyze market trends, identify opportunities, and develop innovative solutions to meet client needs.
- Develop and execute the regional/cluster account strategy, aligned with the goals and objectives of both CBRE and the Client.
- Strong communication skills, industry knowledge and trends, consultative skills, and ability to prioritize and manage risk.
- Strong leadership skills- to lead and influence a growing team.
Relationship Management:
- Excellent relationship management skills with the ability to build and maintain strong partnerships with clients and internal stakeholders.
- Build and maintain strong relationships with key stakeholders at both CBRE and the Client.
- Strong negotiation and influencing skills to effectively collaborate with key decision-makers.
- Ability to navigate complex organizational structures and manage multiple stakeholders.
- Foster a strong partnership and collaboration with the client to ensure mutual success.
- Act as the primary point of contact for the client, addressing any concerns or issues.
Operational Excellence:
- Solid understanding of critical operations, procurement, health & safety, and people & culture in the facilities management context.
- Proven experience in ensuring high uptime of critical facilities and implementing preventive maintenance strategies.
- Familiarity with relevant industry standards and best practices.
- Ensure 100% uptime of critical facilities by implementing robust maintenance and contingency plans.
- Ensure operational excellence by maintaining an KPI score of >90% across the assigned cluster/countries. (*Target score is subjected to adjustment as per business requirement)
- Drive overall account performance, including critical operations, procurement, health & safety, and people & culture.
FINANCIAL KNOWLEDGE
- Requires in-depth knowledge of financial terms and principles.
- Ability to calculate complex figures.
- Ability to forecast and prepare budgets.
- Conducts financial/business analysis including the preparation of reports.
Communication and Leadership:
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively to a variety of audiences.
- You should be comfortable presenting to senior leadership and facilitating group discussions.
- Strong interpersonal skills with the ability to build rapport and communicate with individuals from diverse cultural and professional backgrounds.
- Proven leadership skills, with a track record of leading by example and cultivating a positive and collaborative team environment.
- Proficient in conflict resolution and problem-solving with a strong ability to negotiate and influence positive outcomes.
ATITUDES
- Proficient in conflict resolution and problem-solving with a strong ability to negotiate and influence positive outcomes.
- Must demonstrate a strong sense of customer focus.
- Excellent verbal & good basic standard of written, communication skills.
- Self-motivated and systematic.
- Results/ task orientated, attention to detail and accuracy.
- Excellent time management and organizational
- Commitment to continuous improvement.
- Ability to work as part of a team, as well as independently.
- English language skills
CHARACTER
- Committed to customer service delivery.
- Reliable and committed.
- Confidential and discrete approach.
- Calm manner, able to work under pressure and with changing demands and priorities.
- Be flexible to work outside core office hours from time to time.
Education and Experience:
l Bachelor's degree in a relevant field such as Business, Facilities Management, or a related discipline.
l Minimum of 6 years of experience in key account management, preferably within the real estate or financial services industry.
QUALIFICATIONS
l To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
l Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CERTIFICATES and/or LICENSES
l Facility Management or PMP certification preferred.
Show more Show less
-
Tokyo CBRE Japan ￥6,000,000 - ￥12,000,000 per yearThe purpose of this position is to oversee the IFM delivery such as manage multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings of significant complexity, across a portfolio of client's sites in APAC (Japan and South Korea, t ...
-
Tokyo CBRE Asia Pacific $80,000 - $120,000 per yearThe purpose of this position is to oversee the IFM delivery such as manage multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings of significant complexity, across a portfolio of client's sites in APAC (Japan and South Korea, t ...
-
Tokyo CBRE Japan ￥120,000 - ￥240,000 per yearThe Regional Facilities Manager/Cluster Lead will oversee the IFM delivery, managing multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings of significant complexity, across a portfolio of client's sites in APAC (Japan and Sout ...
-
Tokyo CBRE Asia Pacific ￥5,000,000 - ￥10,000,000 per yearThe Regional Facilities Manager/Cluster Lead will oversee the IFM delivery, manage multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings of significant complexity, across a portfolio of client's sites in APAC (Japan and South ...
-
Greater Tokyo Area Randstad Japan ￥8,000,000 - ￥16,000,000 per yearLead the design and construction of cutting-edge data center facilities in Japan for a dynamic, global leader. · Lead the design and construction management of data center projects in Japan. · Conduct thorough site due diligence, assessing technical feasibility and infrastructure ...
-
Tokyo CBRE Japan ￥3,500,000 - ￥6,000,000 per yearThe purpose of this position is to oversee the IFM services delivery of building operations and maintenance for a facility, campus, or buildings, across a portfolio of client's sites in Japan, with cross supporting & management of sites in other location / countries within the co ...
-
Security Manager
2ヶ月前
Tokyo Jobs via eFinancialCareersThe Security Manager will be based in the Tokyo HQ, reporting to the Director of Security, or Senior Security Operations Manager. You will work closely with various teams and leadership across the Asia Pacific region, advising on security operations, security compliance, security ...
-
Tokyo confidential ￥600,000 - ￥1,200,000 per yearWe are looking for a seasoned Talent Acquisition professional to join our Tokyo team. In this role, you will own full-cycle recruitment for mid to senior-level roles across multiple functions. This is a hybrid role based in Tokyo, Japan. · Lead full lifecycle recruitment for camp ...
-
Tokyo Specialized Group ￥120,000 - ￥180,000 per yearWe are looking for an experienced Administration Manager to oversee our client's Tokyo office in the IT sector. This role is key to supporting various business units and requires a strategic leader who can work well in diverse, changing environments. · Create and maintain office ...
-
Tokyo TEKsystemsJoin one of the most influential insurance companies in Japan, known for its robust infrastructure and cutting-edge technology. With a global footprint and significant investments in digital transformation, this organization manages a massive infrastructure, leveraging multicloud ...
-
APAC Sales Manager
2ヶ月前
Tokyo Michael PageDevelop and implement sales strategies to achieve revenue targets in Japan and Korea. Build and maintain strong relationships with key clients and stakeholders. Identify market trends and opportunities to drive business growth. · Develop and implement sales strategies to achieve ...
-
Tokyo MacGregor Black ￥1,080,000 - ￥1,400,000 per yearAre you passionate about building luxury brands in the world's most dynamic drinks markets? · Do you thrive on creating meaningful partnerships with top distributors, accounts, and tastemakers? · Ready to represent a pioneer in fine wine & spirits across Japan?This is a unique op ...
-
Tokyo British Council ￥900,000 - ￥1,200,000 per yearThe role is responsible for developing and executing an Operations strategy aligned with the Tokyo Metropolitan Board of Education contract, ensuring all capacity, supply, and performance targets are met. · Supports the Head of Programme Operations in delivering the ESATJ assessm ...
-
Tokyo WeAreAspire ￥120,000 - ￥180,000 per yearWe're looking for a driven, results-focused sales leader to head up a very exciting new launch Exhibition in Tokyo. Based in Tokyo, you'll combine strategy with hands-on selling, building new revenue streams, deepening client relationships, and leading a high-performing business. ...
-
Tokyo British Council ￥357,143 - ￥518,644As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · For over 90 years we have shaped brighter futures through educ ...
-
Tokyo Alibaba Cloud ￥600,000 - ￥1,200,000 per yearFacility Operations Manager to join our team at our Tokyo, Japan location. · Collaborate with internal/external stakeholders to define data center operations and develop Change Management procedures and tools. · Technical leader managing team and consultants to implement the data ...
-
Tokyo Herbert Smith Freehills Kramer ￥1,200,000 - ￥1,500,000 per yearWe are seeking an experienced professional with deep connections to Japanese trading houses and leading corporates to drive strategic growth in our Tokyo office. · Manage key accounts · Foster long-term client relationships · Spearhead business development initiatives that streng ...
-
Tokyo PaleBlueDot AI ￥1,500,000 - ￥2,500,000 per yearLead the end-to-end architecture design of overseas AI compute clusters, covering compute, network, storage, and liquid-cooling systems. Take full responsibility for the entire lifecycle of overseas, multi-thousand-GPU AI cluster deployments — from planning, equipment procurement ...
-
Tokyo ビルドプラス(旧ウォールアンドケース)We are a leading quantum computing software startup based in Tel Aviv, Israel. Our platform includes tools like an IDE, high-level language (Qmod), compiler, and OS—helping users move from quantum algorithm design to execution. We recently raised $110 million in Series C funding, ...
-
HR Manager
1ヶ月前
Tokyo Howden ￥4,500,000 - ￥7,500,000 per yearWe are seeking a bilingual HR Manager (English/Japanese) to join our growing team in Tokyo. This is an exciting opportunity to work closely with the business in leading the HR workstream of a key integration initiative and lead the HR function. · Integration & Change Management · ...
-
Tokyo OWNDAYS CO.,LTD. ￥5,000,000 - ￥10,000,000 per yearWe are seeking a Lead Engineer to spearhead the development and management of our core system —the backbone of a global retail business operating across multiple regions. · Lead the design, development, and maintenance of the core system used across the global retail business. · ...
