Tokyo Thermo Fisher Scientific Full time
Job Description: Act as customer-facing technical authority, demonstrating knowledge of products, priorities, and challenges. Provide technical mentorship, workshops, and training sessions to customers. Discover new opportunities, identify gaps, and serve as liaison between customers and internal teams. Collaborate with marketing teams to support new projects and build client-focused content. Exchange effective approaches with technical training teams to improve processes.

Responsibilities:
  • Provide hands-on technical mentorship, workshops, demonstrations, and training sessions to customers.
  • Conduct scientific seminars and facilitate round table discussions to exchange knowledge and effective methodologies.
  • Discover new opportunities and identify gaps in our current portfolio by staying informed about market trends.
  • Serve as a liaison between customers and our internal R&D and product management teams, ensuring effective communication and teamwork.
  • Collaborate closely with marketing teams to support new projects and build client-focused content.
  • Exchange effective approaches with technical training teams from around the world to continuously improve our processes.

Requirements:
  • Bachelor's, Master's, or PhD degree in Biology, Cell Biology, or a related field.
  • Minimum 5 years of experience with a strong understanding of CAR-T cell manufacturing process, viral vector production, human stem cells, and stem cell-based therapies.
  • Practical experience in culturing and differentiating stem cells for clinical manufacturing applications.
  • Familiarity with closed system cell manufacturing platforms and knowledge of challenges involved in transitioning to clinical workflows.

Qualifications:
  • Excellent oral and written communication skills.
  • Demonstrate judgment, tact, and subtlety when interacting with customers and handling confidential information.
  • Self-motivated, passionate, and collaborative.
  • Excel in customer-facing roles and enjoy working with cross-functional teams.

Working Conditions: This position involves working in both office and laboratory environments. Travel up to 50% of the time may be required to support customers and sales specialists.

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