Tokyo fluidigm

Field Applications Scientist

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We are seeking a highly motivated Field Applications Scientist to be based in Japan. This role will provide remote and on-site customer training and applications support, as well as facilitate instrument sales by conducting technical seminars and product demonstrations. The ideal candidate will have hands-on experience in biochemistry, molecular biology, or cell biology lab, and be skilled in troubleshooting software, instrumentation, and analysis of flow cytometry and/or mass spectrometry platforms.

This is an exciting opportunity for someone who enjoys bringing new technologies to market, embracing challenge, and working well in a flexible and multidisciplinary environment.

Key Responsibilities:

  • Conduct on-site and in-house customer training courses.
  • Provide phone-, email-, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis.
  • Assist in the creation and review of technical materials (manuals, application notes, presentations).
  • Provide technical sales support by conducting applications-based seminars and product demonstrations.
  • Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of the CyTOF.
  • Conduct new product evaluation/testing with R&D and beta test sites.
  • Provide constructive personal and customer feedback to R&D team.
  • Create and maintain support information in the company enterprise database.
  • Communicate project status, issues to management, users and staff.
  • Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.

Requirements:

  • M.S. in life sciences required. Ph.D. and strong immunology background preferred.
  • 3-5 years of hands-on experience in biochemistry, molecular biology, or cell biology lab required.
  • Skilled in troubleshooting software, instrumentation, and analysis of flow cytometry and/or mass spectrometry platforms.
  • High level bioinformatics skills desirable.
  • Proficient in Word, Excel, PowerPoint.
  • Excellent organizational skills and technical writing ability.
  • Strong communication skills and experience delivering scientific presentations.
  • Commitment to customer service.
  • Independent thinker with excellent problem solving and interpersonal skills.
  • Collaborative attitude within and outside own discipline.
  • Excellent verbal and writing skills for English language required.
  • Approximately 60% - 70% travel in Japan, with some international travel.


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