〒- 愛知県 名古屋市 中区 栄, Dräger Remote job

名古屋(愛知・岐阜、三重が中心の担当地)。名古屋CS(サービスセンター)へ通える範囲にお住まいのある方、或いは引越し可能な方。出張も伴うポジションです。Nagoya-Based or Open to Relocation | Position Involves Business Travel - Draeger Japan Ltd. - Job-ID V

Nagoya

Vollzeit

The Job Responsibilities

会社の目標達成を実現させるために、継続的なサービス業務の発展・改善に向けて、真摯に積極的に自発的に取り組みます。

コンプライアンスを守りながら、顧客に価値をもたらす素晴らしいサービス業務を提供します。

フィールドサービスを通じて、サービス売上の予算達成・サービス利益の予算達成を目指します。

業務上の全てのステークホルダーとより良いコミュニケーションを続けて、信頼を得て業務をスムーズに進めます。

Tasks and Responsibilities

1.顧客サイトでの点検・修理作業

SOPに従って、見積作成、受注、顧客との日程調整、診断、点検、修理、及びレポート等のフィールドサービス業務を実施する。

2.売上目標の達成

顧客の要求を考慮して、点検・修理の提案、受注、作業を行い、売り上げ目標を達成する。サービス対象を明確にするため、データ管理を徹底する。営業およびバックオフィスと協力し活動する。

3.クレーム対応

営業部、品質保証部と協力して顧客からのクレーム対応を行う。

4.TSB(リコール)対応

技術的な改修作業(TSB)の実施(全ての担当機器は完了期日を厳守すること)

5.コミュニケーション及び協業

顧客または販売代理店から信頼を得るサービス提供とコミュニケーションを行う。営業およびバックオフィスと協力し活動する。

6.サービスKPI(生産性)

タイムマネージメントを行い、生産性の高い業務を目指す。

7.トレーニング・教育

メンテナンス業務に必要な技術トレーニングの受講を通して、質の高い技術を習得する。

Your Qualifications

Education

専門学校卒以上、または同等の知識

Related Experience

【必須】

・3年以上の顧客対応を含む就業経験

【尚可】

・フィールドサービスの経験

・機械や電気の専門職

Skills, Special Competencies, or Certifications

【必須】

・ネイティブレベルの日本語

・自己管理(タイムマネージメント、生産性、マインドセット、やる気、忍耐力)

・顧客対応に必要なコミュニケーション能力

・チームワーク活動

・ 第一種運転免許

・Word/Excel等の基本的なPCスキル

・屋外作業、高所作業が行える

【尚可】

・機械や電気の知識

・フィールドサービス

Annual income

前職経験・給与・能力を考慮の上、決定いたします。

・賞与制度有 年1回3月末支給

Application Documents

履歴書と職務経歴書を添付のうえ、ご応募ください。

The Dräger Workplace

出張を伴うポジションです。名古屋(愛知・岐阜、三重が中心の担当地)。名古屋CS(サービスセンター)へ通える範囲にお住まいのある方、或いは引越し可能な方。

・勤務拠点:ドレーゲルジャパンの各サービス拠点

※フレックスタイム制適用

・社会保険:健康保険、厚生年金保険、雇用保険、労災保険

・退職金制度:あり

・年間有給休暇:初年度10日(7月入社以降入社時期に応じて 8日~1日)

翌年度以降11日~20日間、リフレッシュ休暇、年末年始休業あり

・年間休日:120日以上

・試用期間:6ヶ月間

Who we are

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.

What we offer

  • Remote work possible
  • Retirement savings
  • Health Insurance
  • Attractive payment including various payments
  • Flexible working time
  • Company laptop
  • Dress code "Business casual"

If you have any questions, please contact

Dräger Japan Recruiting Team

Dräger Japan



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