Overview
We are seeking highly skilled professionals to join our team, where you will utilize a range of web application development languages including ASP.NET, Java, Node.js, Python, and PHP to help resolve business challenges for our clients. With a strong sense of responsibility, excellent communication skills, and a passion for delivering exceptional customer service, we want individuals who can collaborate with our team to deliver high-quality solutions that meet our client's needs.
We are looking for individuals who are passionate about learning, have a growth mindset, and are committed to staying up-to-date with the latest technologies. Our ideal candidate will have experience in at least one programming language or framework such as Java, Node, Python, PHP, .NET Core, ASP.NET, WordPress, Joomla, or Drupal.
The role involves working collaboratively with cross-functional teams to investigate, troubleshoot, and resolve complex technical issues for our clients. You will use various troubleshooting tools and methodologies to analyze problems, determine root causes, and develop effective solutions. Additionally, you will participate in communities with peer delivery roles, develop specific technical and professional proficiency, and contribute to Microsoft product improvements.
This is an exciting opportunity to work with a talented team, learn from experienced professionals, and grow your career in a dynamic and fast-paced environment. We offer a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, and generous time away.
Responsibilities:
- Customer Support: Review, investigate, and solve customer technical issues using troubleshooting tools and practices.
- Readiness: Participate in communities with peer delivery roles, develop specific technical and professional proficiency, and enable yourself to understand and resolve customer issues through training and readiness.
- Product/Process Improvement: Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
Requirements:
- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Customer Support or Technical Consulting or Software Development experience or equivalent.
- Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP, .NET Core, ASP.NET, WordPress, Joomla, and Drupal.
- Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts, and debugging.
- Excellent problem-solving and troubleshooting skills, ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.
Preferred Qualifications:
- Troubleshooting Experience in one of the following: Windows IIS, Linux, Container, Azure Web Apps, Customer Docker Images.
- Deep experience with Open-Source Web technologies such as Linux, NGNIX, Apache, Java, Node, Python, and PHP.
- Troubleshooting skills in Network or Active Directory Authentication.
- Familiarity with packet sniffers: Fiddler, Network Monitor or Wireshark.
- Familiarity with debugging tools to analyze code issues: VS Code, Visual Studio, Windbg etc..
- Familiarity with tracing and troubleshooting tools to analyze performance issues: Perfview, ETW, JFR, and perf for Linux environment.
Language Qualification:
Japanese Language: Fluent in reading, writing, and speaking.
English Language: Confident in reading and writing; moderate spoken English skills.
Location: Tokyo (Shibuya), Osaka (Umeda)
Benefits:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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