Guest Services Officer

4日前

Aichi Prefecture AirAsia

Job Description

Your Responsibilities

This position reports to the Guest Services Duty Manager. The Guest Services Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

Your Duties:

  • To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
  • To ensure that staff are properly planned before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order.
  • To ensure the check-in counter is open at 3 hours before departure time and close 60 minutes before departure time.
  • To ensure all systems run conveyor, BHS, Tubs and FIDS before opening counter
  • To monitor staff movement, discipline and to report to the superior for further action.
  • To react if any delay occurs and to inform Supervisor on duty to take necessary action.
  • To ensure all SOP is being implemented according to GOM.
  • Ensure ground handling operations are conducted in accordance with applicable regulations and TAX's Standard.
  • Following safety policy, procedure and operational requirements including reporting of safety deficiencies, hazards, incidents which may lead to accidents or any safety matters to Safety Department.

    • Qualifications:

  • Bachelor's Degree or higher in any field. (For oversea stations, the other degree or certificate with sufficient work experience which relevant to the job descriptions can be considered)
  • Minimum 4 years' experience with 2 years' experience in the airline industry.
  • Analytical with problem solving skills and able to handle passenger complaints
  • High comfort level working in a diverse environment
  • Computer literacy.
  • Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
  • Proficient in oral and written English and Thai, or local language where staff is located.
  • Ability to maintain high confidentiality, tactful and discretion when dealing with people.
  • Possess good interpersonal and communication skills.
  • Able to work on shift.
    • We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

    • Admin Assistant-Senior

      7日前

      Nagoya Marriott Paid Work

      Job Number · Job Category Administrative · Location Courtyard Nagoya, Sakae, Nagoya, Aichi, Japan · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Enter and retrieve information contained in computer databases using a ...

    • ベルスタッフ (正社員)

      1週間前

      Nagoya Hilton OTHER

      With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...

    • フロントデスク レセプショニスト

      1週間前

      Nagoya Hilton OTHER

      募集職種 · フロント · 業務内容 · フロントデスクで、チェックイン、チェックアウトの手続き、清算業務、お客様からの問い合わせ対応を担当して頂きます。 · このような方は大歓迎です · ■ ホテル業界が好きで、お客様に特別な体験を提供することに情熱を傾けられる方 · ■ 向上心があり、達成思考の高い方 · ■ 仲間にも思いやりを持って、接することができる方 · 応募資格 · ●フロントデスク2年以上の経験 · ●日本語スキル(ネイティブレベル) · ●英語スキル(ビジネスレベル) · ●PCスキル · With thousands of hot ...

    • フロントデスク レセプショニスト

      23時間前

      Nagoya Hilton Nagoya Full time

      募集職種 フロント 業務内容 · フロントデスクで、チェックイン、チェックアウトの手続き、清算業務、お客様からの問い合わせ対応を担当して頂きます。 · このような方は大歓迎です · ■ ホテル業界が好きで、お客様に特別な体験を提供することに情熱を傾けられる方 · ■ 向上心があり、達成思考の高い方 · ■ 仲間にも思いやりを持って、接することができる方 · 応募資格 · フロントデスク2年以上の経験 · 日本語スキル(ネイティブレベル) · 英語スキル(ビジネスレベル) · PCスキル · With thousands of hotels ...

    • F&B Coordinator

      1週間前

      Nagoya Marriott Paid Work

      Job Number · Job Category Food and Beverage & Culinary · Location Courtyard Nagoya, Sakae, Nagoya, Aichi, Japan · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Our jobs aren't just about putting food on the table tha ...

    • Steward / Kitchen Porter

      23時間前

      Nagoya Hilton Nagoya Full time

      A Steward / Kitchen Porter will ensure the proper maintenance of all house / kitchen operations, as well as the cleanliness and sanitation of all food preparation and storerooms in the hotel. What will I be doing? · As a Steward / Kitchen Porter, you will oversee the hotel back-o ...

    • Steward / Kitchen Porter

      7日前

      Nagoya Hilton Part time

      A Steward / Kitchen Porter will ensure the proper maintenance of all house / kitchen operations, as well as the cleanliness and sanitation of all food preparation and storerooms in the hotel. · What will I be doing? · As a Steward / Kitchen Porter, you will oversee the hotel bac ...

    • Demi Chef de Partie

      3週間前

      Nagoya Marriott Paid Work

      Job Number · Job Category Food and Beverage & Culinary · Location Courtyard Nagoya, Sakae, Nagoya, Aichi, Japan · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare special meals or substitute items. Regulate temp ...

    • Demi Chef de Partie

      3週間前

      Nagoya Marriott International Full time

      Job Number · Job Category Food and Beverage & Culinary · Location Courtyard Nagoya, Sakae, Nagoya, Aichi, Japan VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare special meals or substitute items. ...

    • 経理オフィサー- 買掛金担当

      7日前

      Nagoya Hilton OTHER

      経理オフィサー - 支払担当 · 100を超える国と地域に数千ものホテルを展開するヒルトンは、お客様に喜んでいただく機会を無数に提供しています。開かれたドアから歓迎の微笑み、そして特別な体験まで、私たちは毎年ご宿泊される何百万人もの旅行者に、決して忘れることのない歓迎をお届けしています。フラッグシップ・ブランドであるヒルトン・ホテルズ&リゾーツに加え、ウォルドーフ・アストリア、LXR、コンラッド、キャノピー、キュリオ・コレクション、ダブルツリー、ヒルトン・ガーデン・イン、ハンプトン、その他多数のブランドを展開しています。 · グローバルな旅が世界に与える ...

    • Senior Frontend Engineer

      4日前

      Nagoya Cybozu

      開発職・技術職 キャリア採用/ポテンシャル採用 Senior Frontend Engineer · About Cybozu · 【This Position is for Japan Residents Only 】 · Our purpose is to build a society brimming with teamwork. We offer the flexibility you need to work within a supportive, motivated, teamwork-driven environment. ...

    • Senior Backend Engineer, Microservices

      4日前

      Nagoya Cybozu

      開発職・技術職 キャリア採用/ポテンシャル採用 Senior Backend Engineer, Microservices (Go) · About Cybozu · 【This Position is for Japan Residents Only 】 · Our purpose is to build a society brimming with teamwork. We offer the flexibility you need to work within a supportive, motivated, teamwork-dr ...

    • Service Planner

      4日前

      Nagoya Atlas Copco

      .fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovat ...

    • Service Technician-Nagoya

      4日前

      Nagoya Atlas Copco

      .fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovat ...

    • Engineer, System Test

      2日前

      Nagoya HARMAN International Full time

      HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of ...

    • Vet Sales Representative

      4日前

      Nagoya-shi Hill's Pet Nutrition

      Relocation Assistance Offered Within Country · # Nagoya, Aichi-Ken, Japan · Job Summary · Achieve the KPIs set by VET-CDT for the assigned territory in sales of Hill's Therapeutics products and BRMO improvement activities. · Collaborate with the PVA to educate veterinarians and v ...

    • Raman System Group

      2週間前

      Nagoya Renishaw K.K.

      · ・Since you will be in charge of everything from the first visit to customers in the area to receiving orders, you will be able to proceed with the work with discretion. · ・You can experience highly specialized technology using state-of-the-art analysis equipment. · ・You can be ...

    • Front Desk Receptionist

      4日前

      Chiyoda City The Peninsula Tokyo

      The Peninsula Tokyo offers NEW SALARY AND BENEFIT · Genral Staff JPY302,100~ · Supervisor JPY362,500~ · The Peninsula hotels is a division of The HongKong and Shanghai Hotels limited ,operates twelve luxury hotels across Asia, Europe and USA. The legendary Peninsula Hong Kong wa ...

    • Fields Sales Engineer

      3日前

      Nagoya Hottinger Brüel & Kjær Full time

      This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborati ...

    • Territory Manager, JR Tokai1

      5日前

      Nagoya Stryker Full time

      Why join Stryker? · We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting · Our total rewards package offering includes bonuses, healthcare, insurance benefits, ...