Tokyo Hays
Global Tax Refund Company

Field Service Specialist - Japan
This client-facing role supports a leading VAT refund service provider in Japan.

As a Field Service Specialist, you'll deliver frontline IT support to merchants and internal teams, ensuring smooth operations of software systems and hardware infrastructure.

Responsibilities include diagnosing and escalating technical issues, installing and maintaining software and hardware, and providing training and after-sales support.
You'll also manage office IT equipment, support meeting room systems, and prepare employee devices. The role involves onsite support across Japan, with occasional weekend, holiday, and night shifts.

You'll also manage office IT equipment, support meeting room systems, and prepare employee devices. The role involves onsite support across Japan, with occasional weekend, holiday, and night shifts.


Responsibilities:
First-line support for merchants and refund offices
Logging and managing incidents via ticketing systems
Onsite troubleshooting and equipment maintenance
Software installation, upgrades, and migrations
Training and documentation for clients
Inventory management and reporting
Participation in pilot testing and rollout plans
Office IT maintenance (servers, networks, PCs, etc.)
On-call duty and off-hours support as needed

Qualifications:
4+ years in IT support or service desk roles
Strong knowledge of Windows systems, networking, and ticketing tools
Experience with payment systems is a plus
Excellent problem-solving, multitasking, and communication skills
Native Japanese and Business English required; Chinese is a plus.

Location
Chiyoda-ku, Tokyo

Salary
Up to 8.8M

ご興味ございましたら野中まで最新の職務経歴書(日・英)をお送りください。
Show more Show less

  • Tokyo Hays

    This role supports a leading VAT refund service provider in Japan delivering frontline IT support to merchants and internal teams ensuring smooth operations of software systems and hardware infrastructure. ...


  • Tokyo Hays ¥4,000,000 - ¥8,800,000 per year

    This client-facing role supports a leading VAT refund service provider in Japan. · As a Field Service Specialist you'll deliver frontline IT support to merchants and internal teams ensuring smooth operations of software systems and hardware infrastructure.First-line support for m ...


  • Tokyo Hays ¥10,000,000 - ¥30,000,000 per year

    This client-facing role supports a leading VAT refund service provider in Japan. As a Field Service Specialist, · You'll deliver frontline IT support to merchants and internal teams, · ensuring smooth operations of software systems and hardware infrastructure. · The role involves ...

  • Specialist

    3週間前


    Tokyo Vialto Partners Full time¥1,000,000 - ¥1,860,000 per year

    As a Tax Associate, you will utilize your comprehensive expertise to counsel our clients on issues concerning social security, employment tax, workforce/personal income tax, immigration and global mobility. · You will guide clients through the intricacies of cross-border employme ...


  • Tokyo Specialized Group ¥4,000,000 - ¥6,000,000 per year

    Talent Acquisition Specialist to support expanding operations in Japan for a global software firm in the travel industry. · Source and hire talent for Refund Operations in Japan · Manage full recruitment lifecycle for Refund Operators · Ensure positive candidate experience throug ...


  • Tokyo Agoda $80,000 - $120,000 per year

    We bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. · Lead Tax Controversy & Audits · Serve as the global lead for all cas ...

  • Associate - Tax

    4週間前


    Tokyo Vialto Partners Full time¥520,000 - ¥1,040,000 per year

    This position is key in handling the tax consequences of global mobility and facilitating a smooth transition for employees across different countries. · In this role, you will uphold compliance with tax regulations and optimize tax processes for employees on international assign ...


  • Tokyo Amazon $90,000 - $120,000 per year

    + Manage worldwide tax reporting across Japan and APAC region · + Lead end-to-end direct tax compliance and reporting for Japan and other APAC countries · + Spearhead process automation and digital transformation projects · What We're Looking For: · - Strategic mindset with excel ...


  • Tokyo Jobs via eFinancialCareers ¥900,000 - ¥1,200,000 per year

    Join a global HR and payroll technology leader as a Client Service Representative (Payroll), ensuring accurate monthly payroll processing, compliance, and exceptional client support. · Manage end-to-end monthly payroll calculations for 5-10 companies, ensuring 100% compliance wit ...

  • Tax manager

    2日前


    Tokyo Deckers Brands ¥6,000,000 - ¥12,000,000 per year

    The position is responsible for tax return preparation, local transfer pricing documentation, tax payable forecasting, assortment mix analysis and statistical reports submitted to governments to ensure tax compliance driven by local tax requirements in Asia-Pacific Region. · Prep ...

  • Adminstrative

    4週間前


    Tokyo Vialto Partners Part time¥60,000 - ¥120,000 per year

    This position is key in handling the tax consequences of global mobility and facilitating a smooth transition for employees across different countries. ...

  • Accountant

    2日前


    Tokyo Candex

    We are looking for an Accountant to support our controller's team in Japan. You will be responsible for managing financial aspects of our business operations in Japan, supporting customers during onboarding, and reviewing vendor invoices. · Manage all financial aspects of our bus ...

  • Specialist

    3週間前


    Chiyoda Vialto Partners ¥200,000 - ¥500,000 per year

    We are looking for a Tax Associate to counsel our clients on issues concerning social security, employment tax, workforce/personal income tax, immigration, and global mobility. · Provide expert advice to tax, payroll, finance, and HR teams of external companies on the tax and soc ...


  • Tokyo Trusted Partners ¥2,500,000 - ¥3,000,000 per year

    A well known multi-national retailer is looking for a Finance Director to lead a large Finance team locally and act as a business partner to the Japan CEO. · Drive business performance to achieve corporate strategies and objectives. · Establish strategic financial goals aligned w ...


  • Tokyo Specialized Group ¥500,000 - ¥1,200,000 per year

    This Accounting Specialist role at our client's global entertainment business involves optimizing finance skills globally. · ...

  • Tax staff

    2日前


    Tokyo Rakuten

    We expect you to contribute to the business through appropriate tax declarations, tax and tax effect calculation related work etc. · This position enables us to apply multifaceted knowledge and experience to various issues, · and to the reward of building and supporting new busin ...


  • Tokyo KPMGジャパン/KPMG Japan ¥5,620,000 - ¥10,320,000 per year

    The Direct Recruiting Team utilizes channels such as Recruit Direct, LinkedIn Recruiter, Ambi, and BizReach to scout and hire candidates with tax qualifications and extensive tax experience. · In this position, you will support the DR Team Manager as their right-hand, assisting w ...

  • Service Support

    3週間前


    Tokyo Sartorius ¥2,000,000 - ¥2,500,000 per year

    This position will be responsible for supporting the field service team as a bridge between customer and engineer. · Main Responsibilities & Tasks · Create standard certificates and issue. · Telephone operation from customer and dealer, · Customer management for field service, · ...

  • Finance Controller

    3週間前


    Tokyo Bokksu ¥2,000,000 - ¥2,800,000 per year

    We are looking for an experienced Accounting Manager to lead our accounting function and ensure accurate, timely and compliant financial operations in a growing non-listed company. · * Lead full-cycle month-end quarter-end and year-end closing statutory consolidated* Oversee prep ...

  • Finance Controller

    3週間前


    Tokyo Bokksu Full time¥2,000,000 - ¥2,800,000 per year

    We are looking for an experienced Accounting Manager to lead our accounting function and ensure accurate timely and compliant financial operations in a growing non-listed company. You will be responsible for leading the full-cycle monthly quarterly and annual financial close proc ...


  • Tokyo Global-e Full time

    We are looking for a Finance Operations Specialist to join our finance team. · ...