Position Summary

This role based at Capella Kyoto is responsible for developing and executing strategies to attract, retain, and grow business in the Meetings, Incentive, Conventions & Events (MICE) & Corporate Sales. Under the general guidance and supervision of the Director of Sales & Marketing or Director of Sales, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.

Works closely with Cluster Director of Sales to support Tokyo-based efforts.

The Role

• Ability to identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.
• Assist to maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely.
• Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares.
• Assist to prospect new corporate businesses through phone solicitation, on-site sales calls, conducing site-visits, trade shows etc.
• Identify opportunities for value added services to increase sales profitability and anticipate client needs.
• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
• Plans and manages sales goals for all MICE, corporate accounts, both local and overseas.
• Develop sales action plans to target corporate and MICE business, associations and wedding planners in the assigned area as discussed and instructed by Director of Sales and Director of Sales & Marketing.
• Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.
• Develop relationships within target market community to strengthen and expand customer base for sales opportunities.
• Maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely.
• Develop and maintain knowledge of market trend, competition, clients and guests. Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares.
• Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences.
• Prospect new MICE, corporate businesses through phone solicitation, on-site sales calls, conducing site-visits, trade shows etc.
• Drive and manage corporate account production through improved customer loyalty and excellent account management.
• Identify opportunities for value added services to increase sales profitability and anticipate client needs.
• Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the Director of Sales and Director of Sales & Marketing.
• Develop an action plan that will address the accounts needs and demands.
• Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel.
• Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services.
• Delegate responsibility and expect accountability and regular feedback.

Talent Profile

• Bachelor's Degree or equivalent in Hospitality or Event Management, Business Administration or Marketing related fields.
• Minimum 2-years working sales experience; preferably in luxury hotel
• Oral and written fluency in English and Japanese is required
• Expertise in MS Office: Excel, Word, PowerPoint. Knowledge in Delphi/Opera
• Administration skills
• Articulate, Good communicator, Self-starter, Team player and Positive role model
• Strong interpersonal skills

Kindly note only shortlisted candidates will be contacted.