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Job Details
Summary
Under direction of the National Business Development Manager, Japan, the inside sales associate role is responsible for generating, growing and maximizing World Courier's business opportunities and sales to drive the overall sales revenue and profitability of the organization.

Key Objectives Include To

• Develop new and sustainable business within designated portfolio areas to ensure the achievement of individual key performance indicators and overall success of the organization.
• Maintain strong client relationships and identify opportunities for partnership growth to increase the profitability and return on investment in each relationship.
• Represent World Courier in a professional manner that builds upon the already robust reputation of the organization.
• Actively engaging with new and existing business opportunities, delivering solutions.
• Any other duties as directed by the National Business Development Manager, Japan.

Key Challenges

• Consistently meeting business development key performance indicators.
• Building and maintaining strong client relationships.
• Maintaining up to date knowledge around all World Courier service offerings.
• Identifying new growth areas and markets to be explored, developing a strong pipeline.

Responsibilities
Sales

• Identify potential clients to be targeted for sales and marketing activities.
• Manage own workload, schedules and client calls ensuring the achievement of established key performance indicators.
• Manage and maintain a budget within the designated Business Development portfolio area to ensure sales objectives are met and costs are controlled.
• Develop a cross-selling program for each client to cover all services offered by World Courier to enhance business growth opportunities.
• Build and maintain a strong pipeline that reflects your targets ensuring growth for the company. To be reviewed with the National Business Development Manager Quarterly.
• Implement and maintain a client database to ensure all documentation, and Customer Relationship Management, are kept accurate and up to date at all times.

Building and Maintaining Relationships

• Develop ongoing communications with each client and undertake regular phone call meetings to ensure continued client satisfaction and opportunities to grow the relationships are identified.
• In instances of service failures, represent World Courier to clients to ensure appropriate resolutions are offered and strong partnerships continued.

Marketing

• Keep updated with trends, changes and intelligence within designated portfolios and feedback information to the National Business Development Manager to ensure the ongoing competitiveness of World Courier.
• Conducting surveys to benefit the directions of World Courier.

Reports and Statistics

• Provide weekly Business Development reports around activities conducted, pipeline opportunities, new business secured and ongoing relationships confirmed to the National Business Development Manager.
• Establish a tailored system of measurement for portfolio, to monitor the profitability of each relationship and present findings to the National Business Development Manager on a quarterly basis.

Internal Communication and Information Sharing

• Provide information to all World Courier business units to ensure work output is coordinated in an effective manner.
• Contribute to team and organizational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business.

Teamwork and Collaboration

• Support other Business Development with case study sharing, joint calls, experiences, and contribute to discussions.

Policy and procedure

• Comply with Business Development standard operating procedures and overall organizational policies and procedures to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.

Workplace Health and Safety

• Actively promote a culture that values a safe and healthy workplace.
• Take reasonable care of, and cooperate with actions taken to protect the health and safety of both themselves and others.
• Report all accidents, incidents and hazards to their supervisor as soon as is practicable.

Education

• Tertiary qualifications in Marketing, Logistics or related area.

Experience

• Fluency in local language and good English skills both written and spoken.
• Demonstrated experience meeting key performance indicators.
• Strong experience in a sales role.
• Significant experience in the freight forwarding or science/laboratory industry.
• High level of computer literacy; sound working knowledge of Microsoft Office software.

Minimum Skills, Knowledge And Ability Requirements

• Ability to work autonomously and self direct work activities.
• Superior relationship building skills with a diverse range of stakeholders.
• Superior phone manner and proactive attitude towards role.
• Strong interpersonal and communication skills.
• Sound level of numeracy and demonstrated attention to detail.
• Strong time management and organizational skills.
• Sound written and verbal communication skills.
• Problems solving skills.
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
• A calm and client focused approach.
• Ability to use initiative.
• Passion, enthusiasm and energy.

**What Cencora offers****
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

**Affiliated Companies****
Affiliated Companies: World Courier K.K. Japan

*Equal Employment Opportunity*
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned