About the position:
Product Adoption SMEs at Netskope are responsible for leading the following activities for their respective product areas. This role will focus on the data security products of Netskope (ZTNA and Borderless WAN).
Acting as the Subject Matter Expert (SME) for ZTNA, and SD-WAN product areas.
Architecting complex network integration solutions (tunneling, traffic steering, routing) for enterprise customers.
Providing Tier-3 level technical assistance to the Customer success (CS) organization (TCSMs and TAMs) regarding network connectivity and firewall traversal.
Leading enablement for frontline teams on networking fundamentals and advanced deployment scenarios.Acting as a Feature Design Advisor, translating real-world networking challenges into engineering requirements.
Job Requirements:
Network Architecture & Engineering: 8+ years of experience as a Network Architect, Network Security Engineer, or Technical Consultant with deep expertise in routing, switching, and firewalling.
VPN & ZTNA Transition:
Deep understanding of legacy remote access technologies (IPsec/SSL VPNs, Concentrators) and hands-on experience migrating these to Zero Trust Network Access (ZTNA) architectures.
SD-WAN & Routing:
Strong working knowledge of SD-WAN technologies and dynamic routing protocols (BGP, OSPF, EIGRP) required for traffic steering and site-to-cloud connectivity.
Firewall Expertise:
Hands-on experience configuring and troubleshooting Next-Gen Firewalls (NGFW) and Security Gateways (e.g., Palo Alto Networks, Fortinet, Cisco, Check Point)..
Packet Analysis:
Ability to troubleshoot complex connectivity issues (latency, throughput, packet loss, MTU/MSS mismatches) using Wireshark or similar packet capture tools.
Cloud Networking:
Knowledge of public cloud networking constructs (AWS Direct Connect/Transit Gateway, Azure ExpressRoute, GCP Cloud Interconnect)
General Skills &
Education:
Security Stack:
Familiarity with Web Proxies (SWG), CASB, and DLP is a plus, but the primary focus is on the transport and access layers (L3/L4).
Protocols:
Deep understanding of TCP/IP, UDP, HTTP/S, DNS, GRE, and IPsec.
Soft Skills:
Strong problem-solving skills with a track record of explaining complex networking concepts to both C-level executives and network engineers.
Self-Starter:
Ability to work independently in a fast-paced environment with minimal oversight.
Education:
Relevant Bachelor's degree (Computer Science/Engineering); Industry certifications such as CCNP/CCIE, JNCIE, PCNSE, or equivalent networking certifications are highly preferred.
Responsibilities:
Customer-facing:
- Network Design Workshops: Lead architectural reviews to ensure customers are configuring IPsec/GRE tunnels, ZTNA connectors, and endpoint clients correctly for their specific network topology.
- Complex Troubleshooting: Engage in highseverity escalations where network latency, throughput, or connectivity issues are blocking adoption.
- Legacy Migration: Advise customers on best practices for retiring legacy VPN concentrators and MPLS links in favor of ZTNA and Internetbased SD-WAN overlays.
- Content Creation: Create white papers and knowledge base articles specifically regarding network configuration.
- Be the goto contact for the Customer Success team for questions about best practices in assigned solution areas.
- Maintain a regular communication cadence with Engineering, Platform Engineering, and Product Management of the product area(s); maintain a list of key supportability requests and feedback from the team for the product area.
- Participate in internal PRD, design document and TOI reviews for each feature in the product area.
- Have a detailed understanding of the upcoming product roadmap and flag the impact on existing customers.
- Create, maintain, and deliver best practices content (including workshops) for the assigned solution/s based on team feedback and peer reviews.
- Represent CS in all Global Virtual Team for assigned product area(s), and share key learnings with the CS team in a structured format.
- Routinely train the CS team as best practices evolve, and share it during internal training sessions to ensure that that content is available.
- Continuously evaluate the efficacy of available documentation for the assigned solution areas, and work with the techpubs team to improve documentation based on team feedback
-
Product SME
1日前
London NetskopeThe Product Adoption SMEs at Netskope are responsible for leading the following activities for their respective product areas. This role will focus on the data security products of Netskope (ZTNA and Borderless WAN). · They will act as Subject Matter Experts (SME) for ZTNA, archi ...
-
東京都 千代田区, 日本タタ・コンサルタンシー・サービシズ株式会社 ￥2,800,000 - ￥7,200,000 per yearITインフラストラクチャー、モバイルPC、仮想PCの知見を有した人員の増員が急務なため。プロジェクト自体はTCSがPMOの領域でリードしつつ他ベンダーとの役割分担を明確にしてマルチベンダー環境でのプロジェクトマネージメントの経験も得ることが出来る。 · ...
-
Tokyo Rakuten Mobile, Inc.+The OSS & Automation Department at Rakuten Mobile Inc plays a critical role in the company s innovative and disruptive approach to telecommunications. · +Define and articulate a compelling product vision and strategy for fault monitor solutions aligned with company goals and mar ...
-
Tokyo CXCWe are seeking a Marketing Manager to drive brand awareness and customer engagement in Japan. You will develop and execute client-focused marketing strategies, managing campaigns across events, webinars, social media and email while supporting regional sales growth. · ...
-
Tokyo RakutenRakuten Mobile has the potential to be a game-changer in the security market. · You can leverage your expertise to create a new market with your own hands. · ...
-
Tokyo ThunderSoft ￥300,000 - ￥600,000 per yearWe are looking for an Environmental Engineering who has the ability and responsibility to undertake product Env compliance tasks to support the Environmental Technologies group. · Gathering of Environmental data (e.g substances, biocompatibility, packaging) · Working with supplie ...
-
Tokyo NN Group Full timeThe Enterprise Architect is a senior-level role responsible for designing implementing and maintaining the overall architecture that supports strategic objectives of NN Life Japan This position ensures that business goals regulatory requirements and industry best practices are tr ...
-
London NetskopeNetskope's customers include some of the largest Fortune 500 companies. You will be the primary point of contact for dealing with top-class IT administrators. · Own and drive escalated support issues. · Work on critical incident response tasks as required. · ...
-
Tokyo RakutenWe aim to strengthen our corporate mobile services and grow them into a core business pillar. · This position belongs to the Service Planning Department and is responsible for planning and providing optimal solutions, · to address the needs and challenges of corporate customers. ...
-
Tokyo Rakuten Full timeWe are looking for individuals who can drive the sales promotion of our Zero Trust security services in Japan. · Consideration and planning of sales promotion measures · Security product planning · ...
-
Solution Engineer
1ヶ月前
Tokyo Microsoft ￥5,000,000 - ￥15,000,000 per yearWe are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success.Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth an ...
-
Solution Engineer
1ヶ月前
Tokyo Microsoft ￥9,000,000 - ￥12,000,000 per yearThe SME&C AI Business Solution Business Process division is now recruiting Solution Engineer (Dynamics 365 Sales Service and PowerPlatform) with experience in technical solution engineering or pre-sales in business applications or related domains.This role offers flexibility with ...
-
Marketing Manager
3週間前
Tokyo CRIFWe are seeking a local marketing manager who can develop and interpret business and product strategies into market engagement with customers and prospects via a client-centric marketing plan by key segments. · Responsible for the effective development, execution and measurement o ...
-
Tokyo Databricks Full timeDatabricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. · ...
-
Tokyo Databricksdatabricks is seeking an experienced premier support engineer with a strong technical foundation and a passion for customer engagement. · ...
-
Tokyo FyndBridge Consultants & Advisors ￥60,000 - ￥180,000 per yearWe are looking for a Site Reliability Engineer to join our growing engineering team in Tokyo, Japan. You will ensure the reliability, scalability, performance, and efficiency of our critical production systems. · Provide Level 2 support for Email/ACS/IOT products. · Maintain syst ...
-
Tokyo JP Tokyo & Co. Inc. ￥800,000 - ￥1,000,000 per yearWe are looking for an experienced L2 Applications Operations Engineer to support and operate Email / ACS / IoT platforms in a high-availability enterprise environment. · ...
-
Tokyo TikTok ￥4,000,000 - ￥8,000,000 per yearThe AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. · ...
-
Tokyo RakutenThis position belongs to the Service Planning Division and is responsible for planning and providing optimal solutions primarily mobile services to meet the needs and solve challenges of corporate customers. · Planning product management sales promotion of network security servic ...
-
Tokyo Zscaler Full timeZscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. · Ensuring quotes are accurate (technical and commercial), providing guidance on deal structures, and advising on terms. · Collaborating with sales teams to recommend ...
-
Tokyo ZscalerZscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications i ...
