カスタマーサクセス (採用プロジェクト支援/大手企業中心の顧客担当)【東京勤務】
仕事内容
採用担当者の「パートナー(併走者)」として、新卒採用/キャリア採用成功のための各種施策の企画・実行するお仕事です。
【業務詳細】
・業界シェア第1位の採用管理システム『i-web』を駆使した、効果的・効率的な採用活動の施策の提案
・周辺サービス(オンライン採用サービス、クリエイティブサービス等)を活用し、クライアントの採用課題への施策提案
・提案した施策を実行する際の業務フロー設計、システムへの反映、進行管理、関係者との調整・交渉 …など
【配属ポジション】
配属ポジションは、主に2つあります。それぞれの面白さ・手ごたえのある仕事ですので、ご経験や適性、ご志向にあわせてポジションを提案させていただきます。
《大手案件をチームで担当》
・採用管理システムを駆使した施策の提案~実施、およびRPO(採用プロセスアウトソーシング)サービスの仕様設計~進行管理。顧客と併走し、プロジェクトを成功に導きます。
・3~5名のチームで担当する体制で、社内外の関係者と協力しながら案件を進めていきます。
《中堅~成長案件を小ユニットで担当》
・採用管理システムを中心とした案件がメイン。採用管理システムの活用支援、および周辺サービスを活用した課題解決のご提案が主となります。
・主に2~3名で動くことが多く、最初から最後まで、自身が責任を持ち進めていくスタイル。幅広いお客様を担当できます。
【研修制度】
企業理解の座学指導員のもとOJT指導員の業務サポートからの開始となります。サービス説明会や勉強会は年間を通じて実施、不明点は指導員やカスタマーサクセス職の先輩がバックアップするので、未経験でも大丈夫です
【必須要件】
正社員でのご就業経験が1年以上あり、下記いずれかの経験をお持ちの方
・顧客折衝のご経験(個人・法人/有形・無形は問いません)
・販売・サービス職で、店長やスーパーバイザー、教室長など何かしらのマネジメント経験
【歓迎要件】
・人材業界、または他の業界での法人営業経験
・IT業界(特にSaaS製品)での営業経験、顧客対応経験
・採用業務経験
給与
経験により優遇いたします。
諸手当
・業務手当 ※業務手当は、固定残業代として支給(超過分は別途支給)
・住宅手当
・在宅勤務手当
・通勤手当(月額3万まで)
昇給
年1回
賞与
年2回
勤務地
本社(東京都千代田区紀尾井町 4-1 ニューオータニ ガーデンコート 18 階)
就業時間
労働時間区分:フレックスタイム制
フレキシブルタイム:有 8:00~20:00
コアタイム:無し
※フレックスタイム制及び在宅勤務は、試用期間終了後に適用対象となります
休日休暇
完全週休2日制(土・日)、祝日、年末年始休暇
社会保険
各種社会保険(健康保険、雇用、労災、厚生年金)完備
福利厚生
「健康経営優良法人(大規模法人部門)2025」に認定されています(7年連続)
詳しくは上記の会社紹介スライドをご確認ください
研修・教育
指導員制度/1on1MTG実施/新入社員/管理職研修/資格取得支援(産業カウンセラー等)/健康に関するセミナー開催/ライン、セルフケア研修
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