End-to-end responsibility of claims IT systems delivery to support business initiatives. Manage a wide range of projects related to Claims from new systems implementation to legal / regulatory and other BAU projects.
Key Responsibilities:
- Manage multiple projects across the Claims function including system implementations, upgrades, and other BAU work.
- Work closely with architects, technology risk, control and information security teams to ensure execution is aligned with enterprise standards.
- Collaborate with business stakeholders to understand their requirements and translate them into technical solutions for IT vendors.
- Build and maintain relationships with external vendors on a daily basis.
- Communicate project status to the Head of Claims Systems and manage stakeholder expectations.
Key Relationships
Internal Interactions:
- Japan IT
- Japan Claims
- Japan Claims Operations
External Interactions:
- SI Implementation Partners
Required Skills and Experience:
Educational Qualification:
Bachelor's degree in Computer Science or Information Systems.
Specific Qualifications:
Japanese fluent. English conversational.
Total Experience:
10+ years IT delivery experience. Tier 1 insurance carrier delivery experience preferred. P&C insurance knowledge in Claims domain a plus.
Technical Skills:
- Understanding of technical architecture and application systems design and integration in a large heterogeneous enterprise environment.
- Experience working with legacy systems such as Mainframe (AS/400), Visual Basic.
- Experience working in relational DB such as Oracle, Sybase, etc.
- Experience with some of the following technologies preferred: Java, FileNet, Angular, Workflow system, low code no code platform.
Collaboration and Soft Skills:
- Ability to build strong relationships internally and externally.
- Comfortable operating and having credibility with senior business leaders.
Passionate and Mindset:
- Self-motivated and self-sufficient with growth mindset.
- Comfortable voicing opinions and representing others' viewpoints in a productive manner.
- Ability to deal with ambiguity, conflict, and difficult situations proactively and positively.
AIG Overview:
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
About Our Culture:
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
Equal Opportunity Employer:
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
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