About Entrupy
Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods.

Entrupy's solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. Entrupy's solutions in market:

• Entrupy Apparel Authentication
• Entrupy Luxury Authentication
• Entrupy Sneaker Authentication
• Entrupy Fingerprinting

As we continue to build...
We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the Team/Role
Entrupy Inc. is seeking a highly motivated and experienced Regional Manager to oversee our Luxury Authentication Operations team based in Japan. In this role, you will be responsible for managing and developing a team of luxury authentication professionals, ensuring the team meets and exceeds service level agreements (SLAs) through high-quality and efficient processing. You will play a critical role in driving the success of our luxury authentication operations by implementing strategic objectives, analyzing performance data, and continuously improving operational processes.

Reports to:
Luxury Authentication Operations Manager

Location:
Japan

Location:
Type: Hybrid

What you'll do:

• Develop actionable recommendations for operational productivity, quality control and accuracy

• Optimize operational efficiency through rostering and workflow management to achieve SLA goals while maintaining quality

• Review team performance metrics to identify key areas for team knowledge, process and system improvement.
• Collaborate with the Knowledge team to identify and overcome the knowledge gap
• Enforce authentication policies and SOPs

• Coordinate with CX and BD to monitor and address high-risk customers

• Hire and develop the authentication operation team members, ensuring a positive work environment

• Conduct regular performance evaluations and provide coaching and feedback

• Offer guidance to team members, identifying opportunities for skill development and career progression.
• Demonstrate effective leadership to the regional Authentication Operations team, fostering a positive and collaborative culture and continuous improvement.

• Hiring and performance management of the regional Authentication Operations team

• Facilitate cross-functional communication to ensure effective collaboration across multiple geography and diverse backgrounds:

• Collaborate effectively with global teams across different time zones to ensure smooth and efficient operations.

• Communicate clearly and effectively with various stakeholders to align on goals and drive continuous improvement.

What you bring

• Experience:

• 3-5 years of experience in the luxury fashion or resale industry, preferably with a focus on authentication or assessment of luxury items.

• 5+ years of experience in leadership roles, managing and collaborating with diverse teams across different backgrounds.
• Proven track record in managing remote teams with a demonstrated ability to operate efficiently in a virtual environment.

• Strong background in analyzing operations data and implementing improvements to enhance quality and efficiency.

• Skills

• Excellent leadership and people management skills

• Strong communication skills (both in English and Japanese), particularly in collaborating with stakeholders across different functions and time zones
• Excellent analytical skills and ability to leverage data to make strategic operational decisions
• Ability to deal with ambiguity in a fast-growing startup environment.

What we offer

• Market competitive and pay equity-focused compensation structure
• Hybrid with a Flexible work environment
• Generous time away, including company holidays, paid time off, sick time, parental leave, and more
• Rich medical benefits and insurance coverage

We have had an incredible run so far and laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day.

If you are keen on luxury authentication and have a passion for solving challenging problems, we'd love to connect

Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.