【仕事内容】
【職務概要】
同社グローバルサービス部にて、デジタル領域のオペレーション全体を統括し、業務改善とチームマネジメントを推進します。
【職務詳細】
・オンラインテスト運用業務全体の管理
・受注からスケジュール調整、進捗管理、納品管理
・外部ベンダーとの連携および調整
・アセッサー手配および運営管理
・チームメンバーの進捗管理、育成、評価
・外部ベンダーの管理、監督、エスカレーション対応
・定例ミーティングの主導
・問い合わせデータ分析および改善提案
・オペレーションフローの改善、構築
・システム登録、マニュアル作成
・業務プロセスの最適化
・部門方針や戦略に基づく業務提案および推進
【その他・魅力】
少人数チームのため、裁量を持って業務改善に取り組めます。将来的にはマネジメント対象の拡大も想定されています。
【業務内容変更の範囲】
同社業務全般
【求める人材】
【必須】
・コールセンター等運用部門または類似業務でのチームマネジメント(3年以上)
・ベンダーマネジメント
・業務改善の企画・推進・実行管理
・英語力:読み書きに抵抗がないこと
【尚可】
・LMS(学習管理システム)やアセスメントプロダクトの運用
・海外の企業との協働
・ITシステムの運用管理、BIツールの活用、デジタルツールの導入
【給与】
年収:600万~700万程度
月給制:月額370000円
給与:■経験、スキル、年齢を考慮の上、同社規定により優遇
賞与:年4回(実績:通常評価で5か月分程度)
昇給:年1回
【勤務地】
東京都千代田区丸の内1-4-1 丸の内永楽ビルディング15階
東京メトロ各線「大手町」駅より徒歩1分
JR各線「東京」駅より徒歩1分
勤務地変更の範囲:勤務地からの変更はなし
【勤務時間】
フレックスタイム制 一日の労働時間:7時間30分コアタイム/10:00~15:00
【雇用・契約形態】
契約期間:無期
試用期間:有(6ヶ月(条件変更無))
【待遇・福利厚生】
交通費(5万円迄/月)、住居手当、扶養家族手当、財形貯蓄、外部研修費用補助、法人契約のリゾート施設利用、確定拠出年金加入制度、iDeCo加入
喫煙情報:屋内禁煙
【休日・休暇】
【年間休日122日】完全週休2日制(土・日)、祝日、夏季休暇(3日)、年末年始、振替休暇、有給休暇(入社半年経過時点10日)、育児休暇、介護休暇、半日休暇制度
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