Renewals Manager

2日前

Tokyo Zoom
What You Can Expect

Seeking a Renewal Sales Representative in Tokyo to manage several accounts, ensuring satisfaction and promoting Zoom services.

The role involves driving renewals and retention within a defined book of business, reporting to the manager based in Tokyo.

About The Team

The Zoom sales team is a dynamic force driving the company's success.

With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide.

Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

In this role, you will be responsible for managing direct and indirect (partner) renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (Net Renewal rate / Gross Renewal rate)
Engage customers who may be at risk of cancelling due to customer satisfaction issues, adoption, and/or threat of competitor. Pro-actively flag accounts at risk and invoke Executive Engagement, where appropriate
Pro-actively engage with customers/partners on their renewal opportunities days before renewals date.

Manage pricing and contract extensions with Customers, with a focus on upsell and cross-sell, being able to competently articulate the power and benefits of Zoom's platform.

Assist Customers who may be at risk of canceling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross-functionally to assist with this task.
Drive accountability cross-functionally on our large at risk accounts, keep up-to-date notes & forecast large risk situations
Other operational tasks that are related to the Renewal's team day to day business
Effectively work cross-functionally with CSMs, Sales, Channel team, Engineering, Support, and Executives
This is a quota-carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
Maintain accurate and up-to-date records of Customer interactions and renewal progress via our CRM system (Salesforce)

What We're Looking For

Have native Japanese skills (mandatory) and Business Fluency in English (preferred)
3+ year experience of working in a SaaS or Cloud company mandatory (preferably as a sales, customer success or renewals)
Strong cross-functional collaboration, negotiation and relational skills
Customer churn forecasting, associated pipeline development and management skills are required
Demonstrated excellence in the presentations skill and verbal skills with the ability to build relevant, strategic messaging in a customer meeting setting
Must be detail-oriented, organized, ethical, responsible, & self-motivated
Salesforce CRM, Clari , Zuora, Servicenow , Google sheets/slides experience is a plus
BS/BA degree preferred
Presence and proficiency in social media such as LinkedIn is also a plus

職務内容

Zoomではリニューアル担当のRenewal Manager(東京勤務)を募集しています。さまざまな領域のお客様を管理し、顧客満足度を確保しながらZoomサービスを促進する役割です。この職務は東京のManagerに報告しながら、定められた顧客基盤内でのリニューアルとリテンションを推進することが含まれます。

チームについて

Zoom営業チームは、会社の成功を推進するダイナミックな原動力です。あらゆる分野のクライアントに最先端のコミュニケーションソリューションを提供することに重点を置き、チームは世界中のクライアントと熱心に関わっています。戦略的パートナーシップと顧客中心のアプローチを通じて、Zoomのグローバルプレゼンスを拡大し、企業がバーチャルコラボレーションの可能性を最大限に活用できるよう支援する重要な役割を担っています。

職務概要

この役割では、指定された顧客基盤(BoB)からの直接および間接(パートナー)リニューアルを管理し、高いリニューアル率(純リニューアル率/総リニューアル率)を達成することが求められます
顧客満足度の問題、導入状況、および/または競合他社の脅威により解約のリスクがある顧客に関わります。リスクのあるアカウントを積極的に特定し、必要に応じてエグゼクティブエンゲージメントを発動します
リニューアル日の120〜180日前に、顧客/パートナーのリニューアル機会に積極的に関わります
顧客との価格設定および契約延長を管理し、アップセルとクロスセルに焦点を当て、Zoomプラットフォームの力と利点を適切に説明できることが求められます
解約のリスクがある顧客を支援するため、リスクを軽減するための会話を促進します。この任務を支援するために、部門横断的な責任を活用し推進します
大規模なリスクアカウントに対して部門横断的な責任を推進し、最新のメモを維持し、大規模なリスク状況を予測します
リニューアルチームの日常業務に関連するその他の運営タスク
CSM、営業、チャネルチーム、エンジニアリング、サポート、およびエグゼクティブと効果的に部門横断的に協力します
これはノルマのある役割です。顧客基盤に対して週次、四半期、および四半期+1の予測を行うことが期待されます。予測には、定期的なリニューアル機会の更新、解約、リスク、およびアップセル機会が含まれます。収益運用プラットフォーム(Clari)を通じて追跡されます
CRMシステム(Salesforce)を通じて、顧客とのやり取りとリニューアルの進捗状況の正確かつ最新の記録を維持します

求める人材

日本語ネイティブスキル(必須)およびビジネスレベルの英語力(読み書き以上・会話できる大歓迎)
SaaSまたはクラウド企業での3年以上の実務経験が必須(営業、カスタマーサクセスまたはリニューアル業務が望ましい)
強力な部門横断的コラボレーション能力、交渉力および対人関係スキル
顧客解約予測、関連するパイプライン開発および管理スキル
顧客ミーティングの場で関連性の高い戦略的メッセージを構築する能力を持ち、プレゼンテーションスキルと口頭コミュニケーションスキルに優れているかた
細部に注意を払い、整理整頓ができ、倫理的で、責任感があり、自発的に行動できる方
Salesforce CRM、Clari、Zuora、Servicenow、Google sheets/slidesの経験があれば尚可
学士号(BS/BA)をお持ちの方(歓迎)
LinkedInなどのソーシャルメディアでの存在感と熟練度(歓迎)

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits


As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together.

We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.


If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.

This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Show more Show less

  • Renewals Manager

    2日前

    Tokyo Zoom ￥4,000,000 - ￥10,000,000 per year

    We are seeking a Renewal Sales Representative in Tokyo to manage several accounts, ensuring satisfaction and promoting Zoom services.The role involves driving renewals and retention within a defined book of business, reporting to the manager based in Tokyo. · ...

  • Senior Renewal Manager

    3週間前

    Tokyo Zoom ￥6,000,000 - ￥12,000,000 per year

    We are seeking a Senior Renewal Sales Representative in Tokyo to manage several territory's customer accounts, ensuring satisfaction and promoting Zoom services. · Managing direct and indirect renewals from designated Book of Business (BoB) to drive high renewal rates, including ...

  • Renewal Account Manager

    6日前

    Minato ServiceNow Full time￥4,000,000 - ￥7,000,000 per year

    Negotiate all facets of renewal contracts for ServiceNow customers. · ...

  • Renewals Account Manager, Japan

    2週間前

    Tokyo AVEVA ￥4,000,000 - ￥8,000,000 per year

    The Renewals Account Manager is responsible for executing large, complex or unique solution renewals for the assigned markets or accounts. You will play a key role in driving customer renewal engagement on a day to day basis performing account management responsibilities. · Achie ...

  • Renewals Account Manager, Japan

    2週間前

    Tokyo AVEVA Full time￥4,000,000 - ￥8,000,000 per year

    The Renewals Account Manager is responsible for executing large, complex or unique solution renewals for the assigned markets or accounts. You will play a key role in driving customer renewal engagement on a day to day basis performing account management responsibilities. · Achie ...

  • Renewals Manager

    1日前

    Tokyo, Tokyo Cisco ￥1,200,000 - ￥2,400,000 per year

    The Renewal Sales Representative is responsible for managing & selling Term and Cloud license renewals of Splunk's industry-leading software. The ideal candidate will have a consistent track record of success renewing Term and/or Cloud Licenses/ Software Subscriptions, with growt ...

  • Renewals Manager

    2ヶ月前

    Tokyo Zoom

    Seeking a Renewal Sales Representative in Tokyo to manage several accounts, ensuring satisfaction and promoting Zoom services. · Manage direct and indirect (partner) renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates. · Engage customers ...

  • Renewals Account Manager

    1ヶ月前

    Tokyo, Tokyo Clarivate ￥4,000,000 - ￥8,000,000 per year

    We are looking for great Renewal Account Managers to join our growing team in Tokyo Japan. A career in Sales at Clarivate provides you with the opportunity to help shape the future of tomorrow. We fuel the world's greatest breakthroughs by supporting our clients through the innov ...

  • Renewals Account Manager

    2週間前

    Japan - Tokyo Clarivate ￥4,500,000 - ￥5,350,000 per year

    We are looking for great Renewal Account Managers to join our growing team in Tokyo Japan. · A career in Sales at Clarivate provides you with the opportunity to help shape the future of tomorrow. · You will assist our customers through supporting the renewal and development of ou ...

  • Renewal Account Manager

    6日前

    Tokyo ServiceNow ￥480,000 - ￥720,000 per year

    Negotiate all facets of renewal contracts and develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow. · ...

  • Manager, Renewable Electrical Engineering

    8時間前

    Tokyo Invenergy ￥5,000,000 - ￥10,000,000 per year

    As a Project Manager, Renewable Project Management, you will provide technical guidance to business development efforts and support advanced development and construction for renewable energy projects. · ...

  • Renewals Account Manager, Japan

    2週間前

    Tokyo AVEVA ￥4,500,000 - ￥6,800,000 per year

    The Renewals Account Manager is responsible for executing large complex or unique solution renewals for assigned markets accounts.You engage with AVEVA sales team customers through a dynamic process to achieve renewal quota business metrics focus on recurring business growth rete ...

  • Procurement Manager – Renewable Power Projects

    2週間前

    Tokyo, , Japan Gigantes Group ￥8,000,000 - ￥12,000,000 per year

    We are looking for a Procurement Manager to take ownership of sourcing, negotiation, and supplier management for materials and equipment used in the development and construction of renewable energy projects, including solar, biomass, and small hydro. · Procure major equipment and ...

  • Retail & Channel Sales Manager - Renewables

    3日前

    Tokyo Prefecture, Japan Peak Energy ￥15,000,000 - ￥25,000,000 per year

    As part of the Retail Sales Channel in the Power Sales and Marketing team, you will play a critical role in expanding Peak Energy's retail-facing power sales activities in Japan. You will be responsible for building and maintaining strong relationships with Japanese power retaile ...

  • Japan - Country Manager

    1ヶ月前

    Tokyo Taylor Hopkinson | Powered by Brunel ￥1,500,000 - ￥2,500,000 per year

    The Country Manager - Japan will lead our operations, business development, and strategic growth initiatives within the Japanese market. · Bachelor's or Master's degree in Engineering, Business or related field. · 10+ years of experience in the energy, renewables, or storage indu ...

  • Country Manager

    2ヶ月前

    Tokyo Taylor Hopkinson | Powered by Brunel

    Country Manager to spearhead growth in Japan for a global renewable energy leader. · Lead origination, development, and execution of solar, storage, and hybrid renewable projects in Japan. · Build and maintain relationships with utilities, regulators, landowners, and government a ...

  • Development Manager PV

    2ヶ月前

    Tokyo Metlen Energy & Metals ￥800,000 - ￥1,200,000 per year

    We are seeking a Development Manager to join our M Renewables team in Japan, marking the launch of our operations in this exciting new market. This is a unique opportunity to play a foundational role in establishing our solar (PV) project pipeline and driving our growth strategy ...

  • Development Manager

    2ヶ月前

    Tokyo Bradman Carbon & Renewable Energy ￥400,000 - ￥1,200,000 per year

    Seeking candidates with Renewables development experience for well-funded, international Developers with a strong Solar & BESS development pipeline in Japan. · Originate, acquire, develop and manage high voltage and extra high voltage renewable energy projects including utility s ...

  • Investment Manager/Director

    2ヶ月前

    Tokyo Formative ￥15,000,000 - ￥25,000,000 per year

    An international renewable energy developer and asset owner is seeking an Investment Manager / Director to support expansion in Japan. The role will focus on project due diligence, financing, and regulatory engagement, particularly in Battery Energy Storage Systems (BESS) project ...

  • Chief Investment Officer

    2ヶ月前

    Tokyo Formative ￥15,000,000 - ￥30,000,000 per year

    The Chief Investment Officer will lead all investment activities for a rapidly expanding energy infrastructure platform focused on battery energy storage and renewables in Japan. · Define and execute the company's investment strategy across BESS and related energy infrastructure ...

  • Senior Inside Sales Representative

    5日前

    Tokyo Figma ￥4,000,000 - ￥12,000,000 per year

    We're growing our team of passionate creatives and builders on a mission to make design accessible to all. Our platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. · As a Senior Inside Sa ...