Internal Trainer (Talent Development) - Travel Industry
Tokyo, Japan | Full-time | Hybrid
We are looking for an
Internal Trainer
to join our
Training & Development
team. This role works closely with the Training Manager and plays a key part in designing, delivering, and continuously improving internal training programs for
travel consultants, tour guides, operations staff, and managers
.
This position is ideal for someone with
experience in the travel / tourism industry
who enjoys sharing knowledge, developing people, and contributing to long-term training strategy in a collaborative, international environment.
Key Responsibilities:
Training Design & Curriculum Development
- Design, review, and update training materials, including presentations, workbooks, e-learning modules, and assessments
- Continuously improve training content based on feedback, field observation, and operational needs
- Support curriculum development and training evaluation initiatives
Training Delivery
- Deliver onboarding and refresher training for all teams in the Tokyo office
- Facilitate in-company localized training, supporting subject matter experts in delivering internal sessions
- Take ownership of training programs for part-time staff
- Collaborate with Product and Systems teams on specialized internal training (e.g. tour products, internal tools)
Planning & Administration
- Prepare training reports for each session and contribute to quarterly reporting
- Support training schedule planning and coordination
- Assist with training needs analysis and skills development projects
- Work closely with the Training Manager on annual training plans, learning platforms, and training-related initiatives
What We're Looking For:
Required Experience
- Minimum
5 years of experience in the travel or tourism industry
Nice to Have
- Experience in training, teaching, coaching, or team leadership
(Candidates without direct training experience may be considered if highly motivated and eager to learn.)
Skills & Competencies
- Excellent presentation and facilitation skills
- High level of organization and time-management skills
- Calm, resilient, and solution-oriented in fast-paced environments
- Comfortable using e-learning tools, presentation software (e.g. Canva), and standard office tools.
Language
- Japanese:
Business level or above
(strong reading and writing skills required) - English:
Business level or above
Education
- Bachelor's degree in tourism, hospitality, business, or a related field preferred
- Training or adult-education certifications are a plus, but not mandatory
Why Join This Team?
- Clear career development:
opportunity to grow toward a Training Manager role and gain a company-wide perspective - Balanced work style:
hybrid work environment (office attendance required during training periods), core hours 10:00-16:00, average overtime approx. 9 hours/month - Supportive & family-friendly culture:
understanding and flexible environment with a flat, international culture (over 70% of team members are international) - Meaningful impact:
directly influence how teams grow, learn, and deliver high-quality travel experiences
How to Apply
If this role sounds like a good fit, please apply via LinkedIn and attach your
English resume.
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