Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Role Overview
- Part of our Food & Beverage team on our Ocean vessels, the Restaurant Manager ensures efficient food and beverage (F&B) operations and maintains high production, productivity, quality, and guest-service standards in accordance with Viking's STAR Service Standards.
- The Restaurant Manager reports to Hotel General Manager
Your Responsibilities
- Lead and support a multi-cultural team
- Ensures efficient food and beverage (F&B) operations and maintains high production, productivity, quality, and guest-service standards in accordance with Viking's STAR Service Standards and all Public Health Policies
- Organize and execute F&B related ship functions and special events; in conjunction with the Executive Chef.
- Identify opportunities to improve service delivery in accordance with Viking's STAR Service Standards, by incorporating feedback from the Restaurant Team.
- Assist, train & lead the restaurant team to success; implement and motivate a culture of ownership & responsibility and provide the necessary guidance/training and information in accordance with company standards and operational needs.
- Uphold impeccable grooming standards within your team at all times by complying with Viking's Image and Uniform Standards.
- During operational hours is constantly reviewing service delivery in all guest and crew outlets
WHY JOIN VIKING?
Elevate Your Career
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:
- Paid training program in skills and approach to premium hospitality services
- On-the-job coaching to help you advance rapidly
- A lifelong network of hospitality professionals from many different countries
- Internal transfer opportunities to River, Ocean and Expedition ships
On board our ship
- Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
- Crew cabins with only 2 berths (you will have one roommate).
- Travel to/from the ship provided by Viking
- Crew-only deck, dedicated recreational spaces and activities
- Access to use the guest fitness center during certain hours
Employee Benefits
- Referral program
- Loyalty bonuses
- No tax deduction
YOUR PROFILE
- A required minimum of 3 years' experience as a Restaurant Manager or similar position, within a premium brand hospitality environment. Shipboard experience is required.
- Fluent in Japanese and English - must have excellent Japanese and English communication skills to clearly communicate to the Restaurant Team and Guests.
- Must have experience in leading multi-cultural teams and be flexible, stress resistant, and a hands-on team player; strong administration skills are required and must be proficient with PC based databases, spread sheets, and word processing systems.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with in-depth knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills, training, and coaching abilities.
APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate's personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
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