Renewal Account Manager

We are seeking a proactive and results-driven Renewal Account Manager to oversee and manage the renewal process for clients in our existing customer base. The ideal candidate will have a proven track record in renewals management, a deep understanding of the sales cycle, and the ability to build strong relationships with customers. 

If you are a results-driven professional who thrives in a fast paced environment we would love to hear from you….

About the Team

This role sits within our Japan Sales team. Our wider APJ Sales organisation serves as a strategic partner for our customers, helping them achieve a more secure digital future. By working closely with our customers, internal teams, channel partners, and external stakeholders our Renewals team ensure seamless contract renewals, identify upsell opportunities, and maintain strong customer relationships.

About the Role

As a Renewal Account Manager your primary responsibility will be to analyze customer data, forecast renewal rates, and develop strategies to address potential churn. This role requires an individual with excellent communication skills and a strong understanding of customer needs. Additionally, you will work closely with the sales and customer success teams to ensure a seamless renewal process. Specifically, your focus will be to: 

• Own and manage the renewal lifecycle of assigned accounts, ensuring timely contract execution and revenue retention

• Proactively engage with customers and channel partners to confirm renewal intentions and address any potential obstacles

• Serve as the primary point of contact for clients regarding renewals, upgrades, and transactional spend-related inquiries

• Conduct and drive quote reviews and/or contract reviews with key stakeholders to understand their needs, budget cycles, and renewal processes

• In conjunction with the sales team, identify opportunities for upsell and cross-sell within existing accounts to increase customer value

• Collaborate with sales and customer success teams to ensure seamless account transitions and a unified customer experience

• Forecast consistently and with high degree of accuracy

• Analyze renewal data and transactional spend patterns to forecast renewal outcomes and identify trends

• Maintain accurate and up-to-date account records in the CRM system, providing regular reports on renewal performance.

• Address and triage any customer concerns or challenges during the renewal process

• Work closely with product, finance, and support teams to ensure customer satisfaction and renewal success

• Help develop playbooks and strategies and cross train junior team members

The skills and qualities you'll bring include:

• Experience in SaaS renewals with a proven track record of exceeding renewal targets. 

• Cyber Security industry experience is a plus

• Experience with CRM systems (e.g. Salesforce, Netsuite)

• Demonstrated self-starter, curious, and solution focused

• Strong communication & interpersonal skills

• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts

• Customer-focused mindset with a commitment to delivering exceptional service

• Detail-oriented and highly organized, with a focus on accuracy and follow-through

• Collaborative team player with the ability to work cross-functionally

• Strong communication & interpersonal skills

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.