Team lead Japanese speaker

1ヶ月前

Onomichi Insight Talent

ROLE:
Team Lead - Japanese (Call Center)


Location:
Kuala Lumpur Sentral, Malaysia.


Salary:
RM 13,000 - RM 15,000

Joining date: 9th February, 2026.

Work hour: 9AM - 6PM ( Monday - Friday)

Languag:
Japanese + English

Headcounts: 2


Experience:

Minimum 1+ years in Technical support; or a Bachelor's degree in CS/IT plus 3+ years of relevant experience in Windows system administration.

*Role Overview: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. A strong technical background in Windows system administration and related areas is preferred to effectively manage technical support operations.

*Key Responsibilities:
  • Supervise a group of call center associates, monitoring work and attendance according to organizational policy and legal requirements.
  • Effectively coach direct reports on performance regularly to ensure performance metrics are met at a minimum weekly.
  • Identify performance issues, develop improvement plans, and implement corrective actions up to termination if necessary.
  • Ensure service delivery meets contractual KPIs and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls when necessary.
  • Conduct team meetings for relevant information dissemination and open forums for input; schedule and organize team activities.
  • Stay current on internal work processes, policies, and procedures; attend required manager development training.
  • Promote the company values through behavior and attitude, being an advocate for team members.
*Technical Proficiency Preferred:
  • Experience with Windows Registry, File Systems, User Account & ACLs.
  • Knowledge of Event Logs, Auditing, and Performance Monitoring (PerfMon/Resource Monitor).
  • Networking skills including TCP/IP, DNS, SMB, Kerberos, PKI.
  • Virtualization and server management experience: Hyper-V, SDN, clustering, resilient storage.
  • Proficient in administration tools: PowerShell, Group Policy, BitLocker, Windows Update & Shell config.
*Qualifications:
  • Minimum 1+ years in technical support; or a bachelor's degree in CS/IT plus 3+ years of relevant experience in Windows system administration.
  • Associate's degree in related field with two to four years of relevant experience preferred.
  • Highly motivated with skills to develop and coach team members to achieve performance expectations.
  • Strong communication skills, both written and verbal.
  • Ability to lead a team in multitasking, prioritization, and meeting timelines on deliverables.
  • Willingness to work a flexible schedule.
*NOTE: The paperwork and relocation expenses will be handled by the company
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