Tokyo Pendo

Responsibilities

An ideal candidate for this role will be an eager and talented individual who is able to quickly learn and understand numerous aspects of the Pendo platform and deliver an engagement that balances custom engineering and value-based consulting to meet customer requirements. This person should:

  • Be able to navigate conversations with customers, consulting and delivering to their needs.
  • Have strong technical acumen, as well as the ability to create custom frontend solutions
  • Be able to to navigate competing priorities across multiple customers
  • Be able to learn new technologies quickly, utilizing a core foundation of software knowledge and frontend experience
  • Deliver projects on time and communicate about project statuses effectively to customers and internal stakeholders

Minimum Qualifications

  • 2+ years of HTML, CSS, and JavaScript experience
  • Basic scripting experience in any language of choice
  • Flexible technical skills, ideally with experience in Sales Engineering or Technical Support Engineer roles in the startup environment
  • Advanced English language skills both written and verbal

Preferred Qualifications

  • Prior experience in Professional Services
  • Computer Science degree or equivalent experience
  • Technology Integration Engineering and/or Consulting experience
  • Soft skills including management of customer expectations (ideally prior experience in Technical Support, Customer Success)
  • Ability to work cross-functionally with teams across a SaaS organization


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