Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 予約の確認、部屋の割り当て、ルームキーの発行と有効化により、すべてのゲストのチェックインを処理する。宿泊料金、現金、小切手、デビットカード、クレジットなど、すべての支払いタイプを処理する。レイトチャージや異議申し立ての解決など、すべてのチェックアウトを処理する。ゲストからの電話、メッセージ、リクエスト、質問、懸念事項への対応、記録、処理。ハウスキーピングと調整し、チェックイン準備状況を把握する。ゲストや訪問者に駐車場の手順を伝え、必要に応じてベルスタッフや係員を派遣する。宿泊客にホテルや地元の観光地に関する案内や情報を提供する。デイリーレポート(到着者数、出発者数)の作成、特別なリクエストの確認、レポートが正確かどうかのチェック。コンピューターシステムで指定された出納報告書と決算報告書を記入する。ゲストの個人小切手とトラベラーズチェックを現金化する。シフトの最初と最後に銀行を数える。会計の仕様に従ってレシートのバランスを取り、下ろす。 会社の安全およびセキュリティに関する方針と手順に従う。会社の方針と手順に従う。制服と身だしなみが清潔でプロフェッショナルであることを確認する。会社の基準に従い、すべてのゲストを歓迎し、謝意を表す。ゲストのサービスニーズを予測し、対処する。明確でプロフェッショナルな言葉遣いで他人と話す。他人と良好な関係を築き、維持する。品質保証の期待と基準を遵守する。長時間立ったり、座ったり、歩いたりする。介助なしでポンド以下の重量物を移動、持ち上げ、運び、押し、引き、置く。監督者の要請に応じて、その他の妥当な職務を遂行すること。-
横浜市中区, 株式会社エービーシースタイル フルタイム創業36年、横浜中華街の中にあるホテルは、エントランスを出たらすぐに中華街という利便性の高さから、観光客はもちろんビジネス利用も多く、そのうち2割は外国人の方が利用されます。歴史ある建物ですが、内部は清潔。古くても「清潔に」保つことがモットーです。また、接客は子どもから大人までどんなお客さまにも満足していただけるよう、スタッフ一同高いホスピタリティを提供。 ...
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新宿区, 株式会社エービーシースタイル フリーランス当社は創業以来、お客様に快適な空間とその土地に根差した食をご提供するホテル事業、レストラン事業を手掛けてまいりました。「食」と「泊」のコラボレーションという他社にはない独自の発想「食泊ホテル」をさらに進化させながら事業を展開しています。 ...
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Minato City Hilton Full time[Conrad Tokyo] Front Desk Agent/Attendant( Job Number: · HOT0AC8Z) Work Locations · :Conrad Tokyo1-9-1 Higashi-Shinbashi, Minato-kuTokyo With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a ...
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Tokyo Hilton OTHERWith thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
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Tokyo Conrad Tokyo Full timeWith thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
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Tokyo Marriott Paid WorkJob Number · Job Category Rooms & Guest Services Operations · Location The Tokyo EDITION Toranomon, 4-1-1 Toranomon, Tokyo, Tokyo, Japan · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Our jobs aren't just about givi ...
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Tokyo HSH Management ServicesThe Peninsula Tokyo offers NEW SALARY AND BENEFIT · General Staff JPY302,100~ · Supervisor JPY362,500~ · Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Front Desk Receptionist to achieve the company's objectives and create a memorable guest experience ...
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Tokyo Park Hotel Tokyo[job description] · You will be involved in lobby service, front desk operations such as check-in and check-out, and information desk operations such as providing tourist information to the tourist who stay in the hotel. · At our hotel, we do not divide the work of "reception, be ...
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Tokyo Rakuten Mobile Full timeDescription · : About Organization · The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer exp ...
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Front Office Mgr
7日前
Kanagawa Prefecture Westin Hotels & Resorts Full timeJOB SUMMARY · **Must have Japanese citizenship or Eligible work in Japan permit holder · Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Fro ...
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Tokyo Crédit Agricole CIB VIEDescription du poste · You will join Credit Agricole Securities Asia B.V., Tokyo Branch as a Developper Front Office to support capital markets activities. · Global IT department (GIT) brings together all the IT departments in charge of developing and running CACIB and Credit A ...
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