POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
当直支配人として、夜間シフト中のすべてのホテル業務を監督する。夜勤中、最高レベルのホスピタリティとサービスが提供されるようにする。ゲストやプロパティに関連するあらゆる状況の解決において、プロパティマネジメントを代表する。問題の解決やタスクの完了を個人的に支援する。
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested.
従業員の採用、研修、スケジュール管理、評価、カウンセリング、懲戒、動機付け、コーチングにおいて管理職を補佐する。事故、怪我、危険な作業状況をマネージャーに報告する。会社の方針と手順に従うこと。制服と身だしなみが清潔でプロフェッショナルであることを確認すること。ゲストのサービスニーズを予測し、対応する。明瞭でプロフェッショナルな言葉遣いで他人と会話する;書面を正確かつ完璧に作成し、確認する;適切なエチケットで電話に応対する。他者と良好な関係を築き、維持する。期待される品質と基準を確実に守る。長時間立ったり、座ったり、歩いたりする。介助なしでポンド以下の重量物を移動、持ち上げ、運び、押し、引き、置く。その他、要請に応じて妥当な職務を遂行すること。
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
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