Tokyo Apex

《非公開増員案件◆整形外科・再建外科分野の世界的リーディング企業》カスタマーサービスマネージャー / Customer Service Manager 求人ID:39407

<注目ポイント・魅力>

・整形外科・再建外科領域における世界的なリーディングカンパニー

・近年、デジタルヘルス・ロボティクス分野にも注力

・新規増員によるコンフィデンシャル案件

・カスタマーサービス経験と英語力を活かせるシニアポジション

【カスタマーサービス経験×英語力】

※近年デジタルヘルス・ロボティクス分野に注力する企業で、カスタマーサービス経験と英語力を活かせるシニアポジションです。

・カスタマーサービス業務の人員・作業調整

・課題発生時の迅速対応と社内調整

・3PL業務の管理・課題抽出

・コマーシャルオペレーションのKPI分析・改善活動

・ESPオペレーションの管理・運営

・カスタマーサービス部門の全体統括

・コマーシャルオペレーション/全社レベルのプロジェクトへの参画

・基幹システムに基づく業務管理

・業務改善と次世代システム導入を見据えたプロセス構築

<労働条件・その他>

雇用形態:正社員

年収:1,100万円~1,400万円

勤務地:東京都

勤務時間:社内規定による

業界:医療機器

<会社概要>

【大手米系ヘルスケアカンパニー】

・米国に拠点を置き、クラス1~3の医療機器の製造・輸入・販売を行うトップクラスのヘルスケアカンパニーです。

・国内の医療機器市場でも確固たる信頼を得ています。

<応募要件>

【必須要件】

・ビジネスレベルの英語力

・カスタマーサービスでの顧客対応経験

・SAP、Oracle、AS400のモジュール活用経験

<スキル・資質>

・グローバルプロジェクト遂行力

・業務判断・責任遂行力

・オペレーション管理運営へのキャリア志向

【歓迎要件】

・大卒以上(ビジネス/ロジスティクス/システム関連分野尚可)

<ご経験>

・医療機器業界での実務 ※貸出ビジネスの知識は特に歓迎

・SAPシステムの導入プロジェクト

・海外業務・プロジェクト

<スキル・能力>

・大量データの整理・分析力

・部門間コミュニケーション力



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