You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
Your Responsibilities
・To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
・To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
・ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
・To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
・To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
・To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
・To create, review + refine customer reports.
・To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences Good Reasons to Join
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future-
東京都, キューネ・アンド・ナーゲル(株)カスタマーエクセレンスを実現するために、オペレーショナル・キーアカウント・マネージャーと密接に協力しながら、役立つ情報を提供、または質問に回答しつつお客様をサポートします。 · 【業務詳細】■オペレーショナル・キーアカウント・マネージャーとオペレーショナル・ケアセンター(OCC)との緊密な協力のもと、顧客エンゲージメントと顧客満足を推進 ■日常的なやり取りを通じて顧客との業務関係を構築・強化し、顧客満足を確保するために積極的に助言・コンサルティングを行う ■業務指示書に従って顧客のオンボーディングをサポートし、顧客の要件を(最初の)顧客注文とともにKNシ ...
-
東京都, キューネ・アンド・ナーゲル(株)海上貨物手配に関する顧客とのやり取り全般に責任をもってあたって頂き、その手配を通じてより良いカスタマーエクスペリエンスをお届けすること。 · ■既存顧客、海上輸送手配に関連する顧客・社内業務部及びKN外地オフィスとのコミュニケーション · ■新規受注案件取り扱い開始に伴う手順設定等導入対応 · ■提供するサービス内容、費用、コストの確認 · ■定期的な担当顧客とのビジネスレビュー · ■問題解決やクレーム対応 · ■必要に応じ顧客訪問 ...
-
Tokyo Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.Utilizing your ...
-
Tokyo キューネ・アンド・ナーゲル(株)インターナショナル・サプライ・チェーン(ISC)の商品、サービス、機能にご満足いただけるよう、社内外の様々なステークホルダーと協力しつつ、役立つ情報を提供、または質問に回答しつつお客様をサポートします。 · 【業務詳細】 · ■海上輸入手配に関わる現地KN、顧客及び乙仲等関係各所との通信業務 ■KN及び顧客システムにてオーダーマネージメント、管理 ■見積書作成、請求業務 ■海上貨物のスケジュール管理 ■オンライン又は対面での定期ミーティング ■海上書類の作成及び書類の詳細チェック ■配達のスケジュールの管理 ■通関書類のやり取り及び管理 ...
-
Tokyo キューネ・アンド・ナーゲル(株)船社へのブッキングやオーダーの入力、輸出書類の作成等、海上輸出オペレーション(LCL)をご担当いただきます。 · ■Shipper様・KN現地オフィス・船社等各所とのコミュニケーション · ■社内カスタマーサービス部などとのBooking内容の確認、スケジュールの調整 · ■船社へのbooking、お客様へのbooking confirmation案内 · ■自社混載のスケジュール調整、CFSとのやり取り · ■外注先(Cebu)への書類作成指示 · ■船社への支払い処理 ■月末処理 ...
-
江東区, EPSコンサルタンツ合同会社 正社員Sea Logistics Operational Care Specialist(輸出 LCL)ブッキングの実行、オーダーの入力、必要な輸出書類の作成を行い、輸送業務を遂行いただきます。海上輸出オペレーション(LCL)Shipper様・海外オフィス・船社・CFS等各所とのコミュニケーション社内カスタマーサービス部などとのBooking内容の確認、スケジュールの調整船社へのbooking、お客様へのbooking confirmation案内自社混載のスケジュール調整、CFSとのやり取り外注先(Cebu)への書類作成指示出港後24時間以内に必要書類(BA ...
-
Tokyo キューネ・アンド・ナーゲル(株)船社へのブッキングやオーダーの入力、輸出書類の作成等、海上輸出オペレーション(FCL)をご担当いただきます。 · ■Shipper様・KN現地オフィス・船社等各所とのコミュニケーション · ■社内カスタマーサービス部などとのBooking内容の確認、スケジュールの調整 · ■船社へのbooking、お客様へのbooking confirmation案内 · ■外注先(Cebu)への書類作成指示 · ■船社への支払い処理 · ■月末処理 ...
-
Tokyo キューネ・アンド・ナーゲル(株)輸出入貨物の荷捌き業務に関わる下記オペレーションをご担当いただきます。 · 【業務詳細】■本船動静確認 ■NACCS情報確認 ■納期調整 · ■運送・倉庫業者発注 ■各種作業依頼書作成・送信 · ■D/O交換 ・レス処理 ■搬出入予約 · ■通関依頼・進捗確認(商品質問 対応)(税関検査 対応) · ■許可状況確認 ■下記に関する各種支払い手配 (A/Nチャージ)(搬出料)(デマレージ・ディテンション)(コンテナ水洗い 対応) · ■コスト入力、請求書作成■電話応対、メール送受信、端末操作■顧客対応 ...
-
Tokyo Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be part of our Air Logistics team, adding your pricing expertise + skills to the delivery of our growth objectives. Your Role · Your primary objective will be to deliver against our growth strategy by ensuring that pricing support to business developm ...
-
Chiba Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be part of our Customs Clearance Team to add your expertise + skills to the delivery of Operational Excellence. Your Role · You will be responsible for working closely with internal stakeholders + vendors (sub-contractors) to arrange + approve value a ...
-
Tokyo Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be part of our Air Logistics team, adding your pricing expertise + skills to the delivery of our growth objectives. Your Role · Your primary objective will be to deliver against our growth strategy by ensuring that pricing support to business developm ...
-
Chiba Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be part of our Customs Clearance Team to add your expertise + skills to the delivery of Operational Excellence. Your Role · You will be responsible for working closely with internal stakeholders + vendors (sub-contractors) to arrange + approve value a ...
-
Tokyo Kuehne+Nagel jobs.contract_type_full_time, PermanentJOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong for ...
-
Tokyo Kuehne Nagel OTHERYou will be part of our Air Logistics team, adding your pricing expertise + skills to the delivery of our growth objectives. Your Role · Your primary objective will be to deliver against our growth strategy by ensuring that pricing support to business development is a priority + ...
-
Tokyo Kuehne Nagel TEMPORARYYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions, + responding to complaints. · Utilizing your strong forwarding + market ...
-
Tokyo Kuehne Nagel OTHERYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role · You will support customers by providing helpful information, answering questions, + responding to complaints. · Utilizing your strong forwarding + market ...
-
Tokyo Hollister IncorporatedJapan Customer Service Specialist · ポジションの概要 · このポジションは、顧客(ユーザー、看護師、代理店など)からのサービス依頼やクレーム等を電話で対応し、関連部門と協力して、適切な解決策及び回答を提供する。 · Responsibilities · 自社製品に関連する最新の知識を身に付ける · 様々な顧客からの電話によるサービス依頼、問合せ、クレームに対応する · 社内の関連する部門と協力し、顧客に適切な解決策、及び回答を提供する · 顧客からの情報を自社顧客システムに適切に入力する · Work experien ...
-
Tokyo Kuehne Nagel OTHERYou will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence. Your Role · You are responsible to support our customers by providing helpful information, answering queries + resolving · complaints. · Utilizing you ...
-
Logistics Specialist
3週間前
Tokyo Red Bull jobs.contract_type_full_time, PermanentCompany Description · PURPOSE OF THIS JOB: · • Logistics Specialist is primarily responsible for inbound/outbound and warehousing operations for finished & event goods · • Key role is to smoothen the daily execution, also by technically supervising · temporary staffs · • Work wi ...
-
Tokyo The LEGO Group Full timeJob Description · Are you looking for a lively office atmosphere focusing on order management in Supply Chain? · Bring your energetic self and immerse in a playful and open environment to bring out your authentic self · Core Responsibilities · Customer Service Advisor (CSA)is par ...
