Job title
– Sales Coordinator, HNC
Location
– Tokyo, Japan
As part of the Sales team, this role is responsible for managing customer service requests and supporting order delivery, ensuring data accuracy, compliance, and smooth execution to enable strong commercial outcomes.
Your Key Responsibilities
- Manage documentation & regulatory requests: CRM cases, regulatory inquiries, documentation requests
- Support management and end-to-end follow up on all CCR until closure, ensuring timely and effective communication
- Sample management coordination & tracking with the Customers
- Regularly monitor and follow-up with customers on open contracts and unfulfilled volumes
- Manage sales rebates basis contracts
- Support IBP, quotation management and sales reporting
We offer
- Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen
- A chance to impact millions of consumers every day – sustainability embedded in all we do
- A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you'll work on what's next
- Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
- A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on
- A community where your voice matters – it is essential to serve our customers well
You bring
- University graduate
- Minimum of 2 years' experience in a relevant role or industry
- Strong proficiency in SAP and MS Office (Word, Excel, PowerPoint, and Outlook)
- Excellent interpersonal and stakeholder engagement skills
- Strong written and verbal communication skills
- Proactive, positive, and "can-do" attitude when working with both internal and external stakeholders
About Dsm-firmenich
At dsm-firmenich, we don't just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we
go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.
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