Tokyo Michael Page
  • 英語環境で学びながらITセキュリティ領域で成長できる
  • サポート経験を次の専門性へ広げられる環境

企業情報
国内外で利用されているセキュリティ製品を提供する外資系テクノロジーカンパニー。

研修やナレッジ共有が体系化されており、未経験領域でも着実に専門性を身につけられる成長環境が整っています。

職務内容
・テキスト/電話/メール/オンラインでの技術問い合わせ対応

・L1としての基本的なトラブルシューティング

・顧客課題や事象の正確な特定・記録・初期対応の提示

・重要案件の適切なバックラインチームへのエスカレーション

・ナレッジベース改善への参画(KCS活動)

・チーム内での情報共有・品質改善プロジェクトへの参加

理想の人材
Must-have

・ソフトウェア技術サポートまたは顧客対応経験(1年以上)

・丁寧でプロフェッショナルな対応ができる方

・高いコミュニケーション能力(口頭・文書)

・細部に注意を払い、品質を重視できる方

・ソフトウェア配布、パッチ管理、アンチウイルスの基本知識

・基本的なトラブルシューティングや分析・デバッグの理解

・英語の研修を受けられる程度のリスニング力

Nice-to-have

・クラウド/セキュリティ分野の知識

・Java、Python、Bash、JavaScript などのスクリプト経験

・OSX/Linux の技術サポート経験

・ネットワーク基礎(OSI、DHCP/DNS/AD、FW、TCP/IP、Ping/Telnet など)

What's On Offer
・英語研修ありのグローバル環境

・年収450〜550万円+賞与+インセンティブ

・完全週休2日・土日祝休み

・資格支援・退職金制度・育休/介護休暇

・東京都オフィス勤務

Contact: Zhixian Li
Quote job ref: JN



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