Task Responsibilities:
Ensure the timely answering of customer sales queries, their bookings and follow up:
By prioritizing the incoming quotes as per set guidelines
By following the set guidelines in terms of price offering in order to win the quote
By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux's tools (LEAP)
By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
By promoting Cargolux's value added services
By re-directing customers to Cargolux's digital sales channels to increase the awareness and utilization of such channels
By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
By requoting the customers if certain parameters of the initial quotation have changed
By updating all sectors of a booking pre-flight
By ensuring the booking is correctly performed, including the applicable Rates, SCC's, Additional Charges etc.
By ensuring that bookings, subject to compliance checks are processed prior to departure
By pro-actively following up on pending offers
Essential Requirements For The Position:
At least one year of sales/customer service experience
Knowledge and experience in air cargo/freight forwarding considered a plus
Able to handle difficult customers in professional manner
Fluency in written and spoken English
Proficiency in MS Office (Word, Excel, PowerPoint and Outlook)
Have team spirit and commercial drive
Be proactive and energetic
Good communication and interpersonal skills are essential
Willing to work in a fast-paced environment
Working Conditions:
It is a full-time position based in Tokyo, Japan
Flexible working hours are required including weekedns if needed
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