As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced a Senior Systems Engineer, you will collaborate with the customer*s IT staff on a periodic basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately sophisticated technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be encouraged to work with only general guidance from management while advising management on progress/ duties are multifaceted and sophisticated applying independent judgment. May have project lead role. Because of meaningful customer interfacing, a proven ability to work with customers on an independent basis with outstanding interpersonal skills, while consistently achieving the highest levels of customer happiness is needed. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is helpful with five years related experience. Experience with Oracle*s core products, applications, and tools is meaningful.
Career Level - IC3
Cloud Engineer is responsible for delivering outstanding services to our CSS Customers running Oracle private, public, and multi-cloud. They are encouraged to have extensive cloud solutions & problem resolution skills to help our customers at different stages of their Cloud Journey, including advisory aligned with Oracle's best practices and service delivery standards.
The Cloud Architect is encouraged to assess and analyse customers cloud infrastructure needs to make sure that Oracle solutions meets the customer's objectives. Providing technical mentorship on the transition from on-premise to Oracle cloud as well as provide advice and solutions to customer's hybrid cloud solutions.
Desired Skills & Experience:
· Overall good knowledge of Oracles private, hybrid and public cloud solutions.
· Awareness and knowledge of networking and latency considerations for different workloads.
· Strong understanding of cloud security.
· Good knowledge of relevant open-source cloud technologies
· Good Understanding of Oracle Database, Oracle Middleware and PaaS services
· Understanding of Applications landscape and SaaS Solutions
· Enterprise Design/Architecture Framework experience such as TOGAF or similar Desirable to have TOGAF10 certifications.
· A good command of English to collaborate with regional and global teams.
The desired candidate should have 3 – 5 years of experience in the Cloud service IT industry. Experienced in architecting or deploying Cloud/Virtualization solutions to enterprise customers. Good hands-on experience is a must.
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