Job Title: Senior Systems Engineer
Role Description:
The Senior Systems Engineer is a critical member of the Support organization, responsible for delivering exceptional post-sales support and solutions to Oracle customers. As an advocate for customer needs, this role involves resolving complex technical questions and issues related to Electronic Support Services via phone and electronic means.
Key Responsibilities:
- Facilitate customer relationships with Support and provide expert advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- Interface with customer IT staff to resolve moderately complex technical problems related to the installation, maintenance, and use of Oracle products.
- Utilize independent judgment to manage project lead roles and ensure timely resolution of customer issues.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- Five years of related experience, preferably with Oracle's core products, applications, and tools.
- Exceptional communication skills and ability to work independently with customers to achieve high levels of satisfaction.
Salary: $120,000 - $180,000 per year
Location: Various locations worldwide
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