Technical Support Engineer
About the Role
You will work directly with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. As a critical thinker, you will understand the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your area of expertise, detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides fast assistance they need to keep their environments secure – which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
- Provide technical services around Prisma Cloud technologies, troubleshooting, and best practices observations to customers.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Provide configurations, troubleshooting, and best practices to customers.
- Work with our Engineering team and influence the operability of the product.
- Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues.
Qualifications
Your Experience
- Expertise in Kubernetes – Proven experience in deploying, managing, and securing Kubernetes clusters in production environments.
- Proficiency in Docker and Cloud Platforms – Extensive hands-on experience with Docker and strong background in major cloud platforms (AWS, GCP, Azure).
Preferred
- Familiarity with container security tools (e.g., Twistlock).
- Knowledge of SIEM, vulnerability management tools, and firewalls.
- Understanding of malware, exploits, and operating system structure.
- Certifications such as CKA (Certified Kubernetes Administrator) and AWS Solutions Architect.
- Customer Interaction – Significant experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers.
- Problem Solving – Ability to troubleshoot independently in complex environments with mixed applications and protocols.
- Communication – Excellent skills in collaborating with both technical and non-technical stakeholders.
Additional Information
The Team
To stay ahead of the curve, it's critical to know where the curve is, and how to anticipate the changes we're facing. For the fastest growing cybersecurity company, the curve is the evolution of cyberattacks, and the products and services that dedicatedly address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren't shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accr@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
-
Tokyo Palo Alto Networks Full timebody{font-family:Arial;font-size:14px;}h1{color:#00698f;}h2{color:#00698f;}h3{color:#00698f;}p{text-align:justify;}Technical Support Engineer · About the Role · You will work directly with our valued customers to address their complex post-sales concerns where analysis of situati ...
-
Tokyo Palo Alto Networks Full timeYour Career · You will work directly with our valued customers to address their complex post-sales concerns, analyzing situations and data that require an in-depth evaluation of multiple factors. You are a critical thinker who understands the methods, techniques, and evaluation c ...
-
Tokyo Palo Alto Networks Full timeJob Title: Technical Support Specialist · You will work closely with our valued customers to address their complex post-sales concerns, requiring in-depth evaluation of multiple factors. · As a critical thinker, you will analyze situations or data, detail difficult technical issu ...
-
Tokyo Palo Alto Networks Full timeJob Description · Your Career: · You will work directly with our valued customers to resolve complex post-sales concerns. This requires in-depth analysis of various factors, utilizing critical thinking skills and a deep understanding of evaluation criteria. · You will be responsi ...
-
Tokyo Palo Alto Networks Full timeJob Description · Praisma Cloud Solutions Architect plays a critical role in providing cloud security expertise and knowledge to potential customers in Japan. As a dedicated technical advisor, you will support sales activities to help customers understand the value of Prisma Clou ...
-
Sr System Engineer
2週間前
Tokyo A10 Networks Full timeSr. System Engineer · We are seeking a highly skilled Sr. System Engineer to join our team in Tokyo, Japan. · A10 Networks is a leading provider of intelligent and automated cybersecurity solutions. · About the Role · Provide technical and sales support for accounts and channel i ...
-
Tokyo Oracle Regular EmployeeJob Title: HUB Support Engineer · Description: · We are seeking a highly motivated and detail-oriented HUB Support Engineer to join our team. In this role, you will be responsible for delivering post-sales support and solutions to the Oracle Support Services customer base while s ...
-
Tokyo Oracle Regular EmployeeAs a Cloud Solution Engineer, you will be responsible for proposing and supporting cloud usage for major enterprises. · Key Responsibilities: · Collaborate with sales representatives from a technical perspective · Work with product specialists and consultants to lead technical pr ...
-
Sr. Operation Expert
1週間前
Tokyo WärtsiläSr. Operation Expert · We are seeking a Senior Operations Expert, Operations Support, Energy Business in Tokyo, Japan for a permanent opportunity. · This role is part of the Operations management, MEA team at Wartsila Japan and requires an expert to support increasing our busines ...
-
Tokyo Adobe Full timeJob Title: Technical Support Engineer · The Technical Support Engineer for Adobe Creative Cloud products will provide technical support for Adobe Creative Cloud customers. They are the key personnel between customers and internal groups to maintain customer satisfaction with our ...
-
Tokyo Oracle Regular EmployeeThe Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is seeking an experienced Senior Technical Program Manager (TPM) to lead engagement, technical advisement, and relationship management with OCI's customers. · This role requir ...
-
Cloud Architect
1週間前
Tokyo Oracle Regular EmployeeJob Description · Senior Systems Engineer and Cloud Architect · We are seeking a highly experienced Senior Systems Engineer and Cloud Architect to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions t ...
-
Tokyo Amazon Web Services Japan GK Full timeJob Title: Solutions Architect · Amazon Web Services (AWS) seeks experienced technologists with a unique blend of technical expertise and interpersonal skills. · Key Responsibilities: · Partner with customers, AWS Sales, and teams to craft scalable cloud architectures addressing ...
-
Tokyo Octopus Energy Full timeThe Energy Transition Leader · We are a technology company focused on creating a smart, sustainable energy system. Our operating system for energy is transforming the industry around the world in a way that benefits everyone. · Job Description: · Build and maintain strong, truste ...
-
Tokyo Amazon Web Services Japan GK Full timeCloud Support Engineer Internship Program · We are looking for a Cloud Support Engineer to join our team at Amazon Internet Services (AISPL) in Tokyo, Japan. As a Cloud Support Engineer, you will be responsible for providing technical support and assistance to customers using AWS ...
-
Tokyo Oracle Regular EmployeeAs a key member of the Support organization, your primary focus is to provide exceptional post-sales support and solutions to Oracle's customer base while serving as an advocate for their needs. · This involves resolving complex, non-technical customer inquiries via phone and ele ...
-
Tokyo Link Compliance Full time**Job Title:** Cloud Infrastructure Engineer · Our company is seeking a highly skilled Cloud Infrastructure Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for designing, building, and migrating complexly intertwined IT infrastruc ...
-
Tokyo ReachExt K.K.Job Title: Senior Cloud Solution Architect · Description: · We are seeking a highly experienced Senior Cloud Solution Architect to lead the design, development, and deployment of robust, scalable, and secure software solutions that leverage cloud technologies. · Key Responsibilit ...
-
Tokyo New Relic, Inc.Solutions Consultant II · New Relic is seeking a Solutions Consultant to deliver our solutions to customers. Technical sales enthusiasts, or developers looking for more customer-facing opportunities are encouraged to apply. · New Relic has a history of converting talented enginee ...
-
Tokyo Red Hat K.K. Full timeJob Summary: · A Technical Account Manager (TAM) is sought after by Red Hat Services team to provide customer support and technical expertise. This role requires a deep understanding of customer IT environments and business requirements, with the ability to offer technical advice ...
-
Tokyo Oracle Regular EmployeeAs a Cloud Architect, you will partner with customers, sales, engineering, and product teams to design, demonstrate, and deploy Oracle Cloud architectures that address customer business problems. · Key Responsibilities: · Drive Oracle Cloud customer consumption by accelerating th ...
