The role:
- The Global Field Operations Manager is accountable for ensuring our people on the ground meet the highest standards. This job is all about delivering excellent, memorable experiences for our clients.
- To deliver great people on the ground for our travelling clients, you will need to effectively manage, support and lead our salaried team as well as a network of freelance guides in Japan and beyond.
Key responsibilities:
- Act as the leader and global representative of the Field Operations function
- Provide management, coaching, training, and support for our global team and partners
- Report regularly on key metrics and provide data on the performance of Field Operations
- Collaborate cross-functionally to provide the capacity and product to drive growth
- Oversee training and quality control to ensure our guides are the best in the business
- Plan and develop annual plans and strategy to deliver the wider business goals
- Coordinate capacity planning and deliver with recruitment as required
- Create business plans and execute based on identified business opportunities
- Communicate across the business about the Field Operations function
- Conduct regular pricing and competitor analysis
- Use data to drive performance
What we are looking for from you:
- Experience managing teams which are geographically dispersed.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
- Excellent IT skills, particularly knowledge of MS Office Suite.
- Strong understanding of the tourism industry within Asia.
- Experience leading tours or guiding
- Demonstrated experience in coaching, training, and developing management staff, including performance management
- Proven experience devising and implementing new strategies, processes, resources, materials, and training.
- Highly developed communication skills to understand and resolve complex issues through positive outcomes.
What you get in return:
Japanese Health Insurance, Employee' Pension Scheme, Employment Insurance, and Labour Accident Compensation
23 days annual leave
Day off on your birthday
Volunteering leave
Hybrid working or full remote working
Annual Health Check
Extensive travel throughout Asia
Subsistence allowance during tours and other travel for work
Annual discretionary company performance bonus
Designated learning and development time
Structured career progression
Discounted travel for staff, family, and friends
Employee Assistance Program
Work for a certified B Corp
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