The role:
The Global Field Operations Manager is accountable for ensuring our people on the ground meet the highest standards. This job is all about delivering excellent, memorable experiences for our clients.
To deliver great people on the ground for our travelling clients, you will need to effectively manage, support and lead our salaried team as well as a network of freelance guides in Japan and beyond.
Key responsibilities:
Act as the leader and global representative of the Field Operations function
Provide management, coaching, training, and support for our global team and partners
Report regularly on key metrics and provide data on the performance of Field Operations
Collaborate cross-functionally to provide the capacity and product to drive growth
Oversee training and quality control to ensure our guides are the best in the business
Plan and develop annual plans and strategy to deliver the wider business goals
Coordinate capacity planning and deliver with recruitment as required
Create business plans and execute based on identified business opportunities
Communicate across the business about the Field Operations function
Conduct regular pricing and competitor analysis
Use data to drive performance
What we are looking for from you:
Experience managing teams which are geographically dispersed.
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
Excellent IT skills, particularly knowledge of MS Office Suite.
Strong understanding of the tourism industry within Asia.
Experience leading tours or guiding
Demonstrated experience in coaching, training, and developing management staff, including performance management
Proven experience devising and implementing new strategies, processes, resources, materials, and training.
Highly developed communication skills to understand and resolve complex issues through positive outcomes.
What you get in return:
Japanese Health Insurance, Employee' Pension Scheme, Employment Insurance, and Labour Accident Compensation
23 days annual leave
Day off on your birthday
Volunteering leave
Hybrid working or full remote working
Annual Health Check
Extensive travel throughout Asia
Subsistence allowance during tours and other travel for work
Annual discretionary company performance bonus
Designated learning and development time
Structured career progression
Discounted travel for staff, family, and friends
Employee Assistance Program
Work for a certified B Corp
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