Director - Partner Success (APAC)

2週間前

Tokyo Ocado Group

Job Summary :

Oversight of the partner success teams function (i.e. how to use OSP properly) at a regional level

  • Promoting Operational excellence and supporting Partners in utilising the OSP Platform to reach expected profitability Monitoring Partner performance, operational metrics and overall OSP utilisation and reacting accordingly
  • Ensure all best practice Partner Success activity, processes and procedures are deployed and enforced within regional teams
  • Providing the Account leadership team with operational OSP know how to guide commercial activity
  • Ensuring the President is aware of the value add activity and alerting the President to non value add requests
  • Responsible for the successful launch of new sites, new physical technology and deployments in territory
  • Creating and developing a deep customer focused team capable of delivering exceptional customer support
  • Working with deployed consultants to manage help achieve the desired partner outcome
  • Support the President and regional team to grow the commercial opportunities and deliver the commercial plan
  • Responsible for the operational budget for both in region and deployed consultancy internal charges where engagements are agreed.
  • Develop and deliver cost saving initiatives for regional partners

    • What skills, experience and qualifications are key to succeeding in this role?

  • Good operational knowledge of Ocado Smart Platform
  • Ability to lead teams, make sound resourcing decisions
  • Excellent client management relationship skills
  • Leading Complex Change
  • Multi facility management Experience
  • Global management experience with an in-depth knowledge of APAC
  • Experience of developing and delivering business strategies and plans in complex business environments
  • 10+ years of operational leadership and management experience in a multi-site logistics business
  • Background in retail logistics operational environment
  • An operational expert, with previous experience in delivering logistics services, continuous improvement, KPI/cost management among other areas relevant for operating a retail business at scale
  • Proven track record of effectively interacting with and influencing other senior leaders, as well as external partners and customers
  • Work strategically and collaboratively across different departments and teams
  • Effective, versatile and action-focused
  • Excellent communication and influencing skills. Fluent in English and Japanese. A knowledge of Korean and other South East Asian languages would be preferred
  • Effective problem solving and analytical capability
  • Excellent presentation skills
  • Approach pressure situations in a calm, measured and consistent manner

    • About Ocado Group

    When our journey started, we were all about changing the way people shop for groceries. 20 years later, were developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world

    Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, were looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

    Changing the way the world shops, for good.

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