Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Introduction to team
The Client Success Manager primary responsibility is leading the creative production and implementation of media campaigns for hotel and destination marketing partners. In this role you will partner closely with our vendor teams to launch and manage media campaigns while providing a high standard of client service to our advertising partners. You will also work in close partnership with our Enterprise and Lodging sales teams to help meet and beat targets.
If you are cool under pressure, passionate about delivering outstanding client services, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us
In this role, you will:
- Partner with sales and clients, and other teams on campaign creative and production strategy
- Advise clients on preferred creative guidelines and products based on Expedia data and insights for achieving their campaign goals
- Participate in calls with clients to review and discuss campaign execution and strategic focus areas
- Coordinate campaign production tasks with preferred vendors
- Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign
- Oversee creative scheduling activities with the Technical Ad Operations Team using vendor resources for appropriate tasks
- Conduct fundamental troubleshooting of production, delivery, or billing challenges as needed
- Propose and implement post sale optimization strategies if necessary to improve campaign performance or delivery
- Collaborate with Sales to prepare post-campaign creative analysis when necessary
- Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top quality service
- Actively participate in projects to improve our operational efficiency
Experience and qualifications:
- Bachelor's degree or related field, or equivalent related professional experience
- 1+ years of experience in marketing, media/digital advertisement, or related fields.
- Fluency in both Japanese and English languages required
- Experience working with MS Office applications
- Basic project management experience
- Ability to work independently, handling multiple tasks within tight deadlines with confidence and ease
- Strong communication skills and ability to set expectations
- A love of meeting - and beating - deadlines
- Strong organizational skills: attention to detail, diligence and follow-through, creative problem-solving, effective time management
- Capability to build strong partnerships and coordinate across other teams and functions
- A growth mindset
- Excellence in a fast-paced and dynamic environment
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.-
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