Join Our Team as a Customer Support Specialist at EcoVadis Tokyo
- Provide top-notch support to customers via phone, email, and chat to enhance their platform experience, resolving queries, and offering expert guidance
- Listen attentively, understand customer needs, and engage to provide effective solutions and alternatives
- Master the EcoVadis platform, processes, and standards to deliver quality assistance to customers; stay updated on new services and enhancements
- Share industry best practices and updates on EcoVadis offerings crucial for customer success
- Collect insights from customers and internal sources; collaborate with the team and management to ensure customer satisfaction and bridge any gaps
- Perform other duties as assigned
Requirements:
- Degree in Communications, International Business Management, or related fields with at least 1 year of customer service experience, ideally in an international setting
- Proficiency in Japanese and English is essential; knowledge of additional languages is a bonus
- Strong verbal and written communication skills
- Customer-centric and quality-focused mindset
- Flexible, open-minded, and excellent time management skills
- Interest in Sustainability is a plus
Additional Details:
- Immediate start
- Full-time role based in Yotsuya, Tokyo
- What We Offer:
- 40-hour workweek, Monday to Friday
- Social Insurance coverage
- Commuting Allowance provided
- Hybrid Work Model
About EcoVadis: We are dedicated to hiring talented individuals who are passionate about making a difference. Even if you don't meet all criteria, we encourage you to apply and showcase your skills. We value diversity and inclusivity, offering adjustments for candidates with disabilities or special requirements. Your potential matters to us!
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