仕事内容:
・仮想化基盤製品の各種問い合わせ対応 (主にWeb受付)
・利用方法/操作方法など製品全般の問い合わせ対応
・アラートやシステム障害など技術的問い合わせに対するトラブル解決/支援
※社内ナレッジや検証環境などを活用しながらトラブルシュートします
・ ハードウェア障害箇所の特定、保守部品/エンジニアの手配、保守作業の支援
※部品交換作業は専門エンジニアが現地にて実施します。
【スケジュール】
・ 着任から数日 クライアント先で業務環境のセットアップその後、テレワークで導入教育開始
・1ヶ月間 (製品関連知識、業務フロー/運用ルールの習得、電話応対)
・ 2か月目OJT教育期間終了間際から比較的簡単な問い合わせ内容から対応開始、1件程度/日のペース
・3ヵ月目在宅勤務にて本稼働
アピールポイント:
*完全テレワークで働ける
*残業は10時間以内でプライベートも充実
*正社員登用あり
求める人材:
・テクニカルサポートやヘルプデスクなどのご経験
・基本的なIT知識(ネットワークやLinuxの基礎レベル)
・ビジネスメールやユーザー対応などのコミュニケーションスキル
勤務時間・曜日:
24時間365日のシフト制(週5日・月20日程度想定)
休暇・休日:
シフト
アクセス:
東京・大手町駅より徒歩5分程度
及びフルテレワーク勤務
その他:
・サーバや仮想環境に関する基礎知識(例:VMware、Hyper-Vなど)
・サーバ・ストレージの運用や保守に携わったご経験
・IT資格や英文マニュアルを調べながら対応できるスキル
雇用形態: 派遣社員
給与・報酬: 1,800円 - 2,040円 時給
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