CS Specialist

5日前


Japan Henkel group


このポジションについて

SAP(SDモジュール)を使用した受注オペレーションを中心に、顧客・社内営業・物流パートナーとの調整業務を担っていただきます。

日々のオペレーション対応に加え、データ分析や業務改善にも積極的に関与いただくポジションです。 

職務内容 

  • SAP(SDモジュール)を使用した受注データの入力・管理
  • 顧客および社内営業からの電話対応(メイン業務)
  • 物流協力会社とのデータ連携および調整(メール・電話)
  • 受注システム(WEB/EDI)のマスターデータ更新
  • 日次・月次レポート作成サポート(Excel使用)
  • SAPデータと顧客オーダー用紙(画像データ)の突合せ・確認
  • 新製品情報や顧客ニーズなど、ステークホルダーからの情報収集・整理・分析
  • 分析結果をもとにした業務改善提案およびアクションプランの実行
  • 受注グループ全体の業務サポート、オペレーション改善への貢献

適したスキル

必須要件

  • 3~5年以上の受注/オペレーション関連の実務経験
  • SAPを使用した受注~出荷までの一連の業務経験
  • 生産管理・物流・ロジスティクス・サプライチェーン部門での業務経験
  • Excelスキル(VLOOKUP、ピボットテーブルを使用したレポート作成・更新)
  • 現場オペレーションにおける情報収集・整理・分析に前向きに取り組める方
  • 社内外関係者と円滑にコミュニケーションを取れる方
  • 業務改善・プロセス最適化に意欲的な方
  • 英語に抵抗がない方(将来的に業務で使用する可能性あり)

歓迎要件

  •  外資系企業での就業経験

Henkelに入社するメリット

  • スマートワークモデルにより、日本国外で年間最大30日の勤務が可能 
  • Triple two philosophyを推進する多様な国内外の成長機会
  • 健康および予防ケアプログラムによる世界的に統一された健康・福祉基準
  • 州の規定が存在しない場合、または補償が不十分な場合に、補足的な給付を提供 する社会給付世界的に、当社は性別に関係なく育児休暇を提供し、最低8週間の 完全有給休暇を保証
  • 自発的出資による従業員株式制度(給与4%まで)およびHenkelマッチングシェ ア(追加の株式付与、従業員出資の33%)
  • 退職年金制度(企業型DCとCBの併用)
  • 病気休暇
  • 団体定期生命保険
  • 労働者災害保険

Henkel は、多種多様なバックグラウンド、ものの見方、人生経験を持つ人た ちの集まりです。従業員全員がそれぞれにユニークなことは、会社の強みだと思 っています。あなた自身のユニークさで、チームの一員になりましょう全ての ジェンダー、出身地、文化、宗教、性的指向、障がい、世代の皆さんからの応募 をお待ちしています。



  • CS Specialist

    5日前


    Shinagawa-ku, Tokyo Henkel

    ++ · +! SAP(SD)3 1) ) 1) ) · +SAP(SD)3 1) 3 1UFF05 · + · + ...

  • CS specialist

    1ヶ月前


    Shinagawa Henkel group Full time

    SAPSDモジュールを使用した受注オペレーションを中心に、顧客・社内営業・物流パートナーの調整業務を担っていただきます。 · 日々のオペレーション対応に加え、データ分析や業務改善にも積極的に関与いただくポジションです。 · ...

  • CS specialist

    1ヶ月前


    Shinagawa Henkel

    エンタカ、SAP(SD)前仅を用で(SD)🏼줐원세요 ら점소는 정력를조하세요. · 私) · SAP(SD)前) · ...


  • Tokyo Abbott Laboratories Full time

    Experienced professional individual contributor that works under limited supervision. · ...


  • Japan Airbnb

    The CS Team Specialist supports one or more internal CS services.Enable the successful resolution of core customer-facing work · Set up a well-oiled operational environment · ...


  • Japan Airbnb

    We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. · Interact with Airbnb customers and community members through all current and future channels, both inside and outsi ...


  • Minato Mercari, Inc.

    This position involves leading a project to build a logistics system platform that optimizes supply chains.The goal is to provide customers with a seamless and efficient experience by integrating various systems such as CS tools,customer service systems,and carrier systems. · Man ...


  • Tokyo Mastercard Full time

    We are expanding our Services Customer Success team to achieve excellence in delivering value to our customers. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. · Cultivate a strong cu ...


  • Chiyoda Johnson & Johnson Innovative Medicine ¥2,000,000 - ¥2,800,000 per year

    The Manager/Specialist of Medical Affairs will conduct medical affairs activities for Janssen Hematology brands primarily focused on proper usage and value maximization. · Develop overall strategy for Hematology portfolio to address medical and scientific issues. · Collaborate wi ...


  • Tokyo Mastercard

    We provide value-added services and leverage expertise, data-driven insights, and execution.Delivering with excellence for our customers is of the utmost priority, · ...


  • Chiyoda Johnson & Johnson Innovative Medicine Full time$120,000 - $140,000 per year

    The Manager/Specialist of Medical Affairs, Hematology will be responsible for conducting Medical Affairs (MA) activities for the Janssen Hematology brands primarily focused on proper usage and value maximization. · The Manager/Specialist will be an expert in medical strategy deve ...


  • Tokyo Zscaler

    We are looking for an experienced Principal Solution Architect/Principal Solutions Specialist to join our team. Acting as the Zero Trust Networking expert for AWS, Azure, and GCP; Partnering with sales and engineering to shape the product roadmap with technical insights; Leading ...


  • Tokyo Zscaler Full time$180,000 - $200,000 per year

    +Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient and secure. · +Acting as the Zero Trust Networking expert for AWS Azure and GCP · Partnering with sales and engineering to shape the product roadmap with technical insights · ...


  • Tokyo Mastercard

    We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions ...

  • Senior Specialist

    2ヶ月前


    Tokyo Wood Mackenzie ¥2,000,000 - ¥2,800,000 per year

    The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company's growth through quality Customer Experience (CX). The CS team plays a crucial role in the entire customer lifecycle and proactively helps customers d ...


  • Tokyo Entrupy

    We are looking for a Senior Customer Experience Specialist to elevate how customers interact with our product and brand.We are seeking someone who is customer-obsessed, data-driven, and comfortable operating in a fast-growing SaaS environment. · ...


  • Tokyo Mastercard Full time

    We support a wide range of digital payments choices making transactions secure simple smart and accessible. Our technology innovation partnerships networks combine to deliver unique set of products services that help people businesses governments realize their greatest potential. ...


  • Tokyo Amazon

    At Amazon we re working to be the most customer centric company on earth To get there we need exceptionally talented bright and driven people If you d like to help us build the place to find and buy anything online this is your chance to make history · We are looking for a dynam ...


  • Tokyo SITA ¥2,000,000 - ¥2,800,000 per year

    We're looking for a Customer Experience Sr. Specialist to join our global Customer Experience Management team in Tokyo (Japan). · The role will involve leading strategic accounts, building partnerships with customers to understand their needs and align them with product offerings ...

  • Solution Engineer

    2週間前


    Tokyo Salesforce Full time$1,000,000 - $1,500,000 per year

    Salesforce is looking for a Solution Engineer to join their team in Tokyo. As a Solution Engineer, you will be responsible for designing and implementing Salesforce solutions for customers in the retail industry. · ...


  • Tokyo Pure Storage ¥900,000 - ¥1,020,000 per year

    We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. · This type of work—work that changes the world—is what the tech industry was founded on. · Are you passionate about driving innovation in the data storage industry? Are you ...