About the Role
As a Program Coordinator (Group Leader)
, you will be the primary liaison and on-site guide for groups of MBA students and professors visiting
Tokyo, Japan
. This is a
100% in-person role
, based in
Tokyo
, and offered as a
project-based / freelance opportunity
(not remote and not a permanent position).
This role involves much more than guiding. You will be responsible for ensuring each group's experience in Tokyo is seamless, enriching, and memorable. Working directly with our clients on site, you will accompany participants to business meetings, guide them through cultural visits, and share your local knowledge of Tokyo, offering valuable insights into Japan's business environment, culture, and social context.
In addition, you will manage and coordinate final, on-the-ground logistics for each group's activities. This includes coordinating transportation, reconfirming business meetings, managing dietary restrictions for group meals, and quickly resolving any unexpected issues that may arise. We are looking for
Tokyo-based freelancers
who are available to support programs
on a project basis
, whenever groups are in town.
This position requires flexibility, as programs typically last a full week and schedules often include evenings and weekends.
Key Responsibilities:
- Serve as the primary on-site point of contact for each group from arrival to departure in Tokyo.
- Guide and engage participants through business meetings, cultural visits, and local experiences.
- Coordinate in-person logistics such as transportation, meeting confirmations, and dining arrangements.
- Proactively address and resolve unexpected issues to ensure smooth operations and high client satisfaction.
Requirements:
- Must be based in Tokyo, Japan
, and available to work in person during program dates. - Japanese language proficiency is a strong plus (depending on group needs).
- Certified Tour Guide License is a plus.
- Passion for Tokyo: Genuine enthusiasm for sharing the city's culture, history, and local insights with international visitors.
- In-depth Local Knowledge: Strong understanding of Tokyo's demographics, economy, business ecosystem, culture, and neighborhoods.
- Fluent English Communication: Excellent verbal communication skills to engage effectively with an international audience.
- Excellent Time Management: Reliable, punctual, and detail-oriented.
- Group Leadership Skills: Confident in leading groups using public and private transportation.
- Client-focused Approach: Strong commitment to delivering outstanding client experiences.
- Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively in a dynamic environment.
Why Join Us?
This role offers a unique opportunity to work closely with international executive groups while showcasing your local expertise and love for Tokyo. As a project-based freelancer
, you'll enjoy flexibility while gaining hands-on experience in cross-cultural engagement, operations, and client relations within a global education and travel organization.
- Austral Group is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone — regardless of race, color, sex, age, ethnic or national origin, sexual orientation, marital status, religious or political beliefs, disability, or gender identity — feels a sense of belonging.
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