Guest Relations

3週間前


Tokyo Careers at Marriott Full time

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


  • Guest Relations

    3週間前


    Tokyo Careers at Marriott Full time¥2,000,000 - ¥3,000,000 per year

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · Processing operational needs · Addressing guest requests · Completing reports · Sharing the highlights of the local area · ...


  • The Peninsula Tokyo The Hongkong and Shanghai Hotels ¥840,000 - ¥1,440,000 per year

    We are seeking a Guest Relations Executive to achieve the company's objectives and create a memorable guest experience for our guests at The Peninsula Tokyo. · Working alongside a wonderful team, you will be responsible for providing personalized service using the Peninsula Servi ...


  • Chiyoda Four Seasons Hotels and Resorts Full time¥2,500,000 - ¥5,000,000 per year

    We are seeking an experienced Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. · Maintain harmonious relationships with co-workers supervisors and all departmentsPerform smooth check-in check-out process based on benchmark standardsHandle guest ...


  • Chiyoda Four Seasons Hotels and Resorts Full time¥1,050,000 - ¥1,380,000 per year

    We are seeking a Guest Relations Manager to join our team at Four Seasons Hotel Tokyo at Marunouchi. The ideal candidate will have a passion for delivering exceptional guest experiences and possess excellent communication skills. · ...


  • Tokyo - Marunouchi Four Seasons ¥550,000 - ¥750,000 per year

    Guest Relations Manager responsible for maintaining harmonious and professional relationships with all departments, ensuring highest level of integrity and transparency, and driving upsell revenue at Front Office. · ...


  • Tokyo Four Seasons Hotels and Resorts ¥4,000,000 - ¥6,000,000 per year

    The Guest Relations Manager is responsible for maintaining harmonious and professional relationships with all departments, ensuring that all financial and credit procedures are followed, and resolving customer glitches from all areas of the hotel. The ideal candidate will have a ...


  • Tokyo - Marunouchi Four Seasons ¥2,500,000 - ¥4,500,000 per year

    We are seeking a Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The successful candidate will provide exceptional guest experiences, ...


  • Tokyo Four Seasons Hotels and Resorts ¥3,680,000 - ¥10,000,000 per year

    We are seeking a Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi.This individual will be responsible for ensuring our guests have a seamless experience from check-in to departure. · ...


  • Tokyo Four Seasons Hotels and Resorts ¥3,000,000 - ¥6,000,000 per year

    We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to ...


  • Tokyo The Peninsula Hotels $90,000 - $120,000 per year

    The Peninsula Hotels operates twelve world-class luxury hotels across Asia, Europe, and the USA. We offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests. · Maintain a visible presence in hotel areas, actively e ...


  • Tokyo Four Seasons Hotels and Resorts ¥4,000,000 - ¥6,500,000 per year

    We are seeking a skilled Guest Relations Manager to join our team at Four Seasons Hotel Tokyo at Marunouchi. As a key member of our front office team, · you will be responsible for delivering exceptional guest experiences through proactive communication, · efficient problem-solvi ...


  • Tokyo Four Seasons Hotels and Resorts

    Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Preparing and explaining guest folio, and perform check out base on benchmark standard · ...


  • Tokyo Four Seasons Hotels and Resorts ¥2,500,000 - ¥5,000,000 per year

    As a Guest Relations Supervisor at Four Seasons Hotel Tokyo at Marunouchi, you will be responsible for ensuring exceptional guest experiences through a commitment to luxury with genuine heart. You will work with a team to create amazing experiences for guests, residents, and part ...


  • Tokyo Four Seasons Hotels and Resorts ¥2,500,000 - ¥5,000,000 per year

    We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions th ...


  • Tokyo Careers at Marriott Full time¥2,000,000 - ¥4,000,000 per year

    Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. · ...


  • Tokyo Careers at Marriott Full time¥2,000,000 - ¥4,000,000 per year

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. · ...

  • Sales Coordinator

    2ヶ月前


    Tokyo Careers at Marriott Full time

    Perform general office duties to support Sales & Marketing. Prepare sales-related documents throughout the sales process. Promote awareness of brand image internally and externally. Gather materials and assemble information packages. Use sales techniques that maximize revenue whi ...


  • Tokyo ANdAZ InternshipSHIP¥1,800,000 - ¥2,500,000 per year

    Andaz Tokyo is a luxury lifestyle hotel located in Toranomon Hills, one of Tokyo's most vibrant business districts. We are part of the global Hyatt family, known for delivering personalized and heartfelt hospitality. Our hotel blends modern design with Japanese culture, offering ...


  • Tokyo Careers at Marriott Full time¥250,000 - ¥400,000 per year

    Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. · Setting tables and event materials · Communicating with the kitchen · Inter ...

  • Secretary

    1ヶ月前


    Tokyo APP Group ¥250,000 - ¥500,000 per year

    The Secretary reports directly to the BO Controller of APP Japan. The role is a supportive force who empowers our senior leadership and responsible for managing day-to-day administrative tasks. · Coordinate meetings, appointments, and travels. · Act as the primary contact for int ...

  • Activity Staff

    1ヶ月前


    Tokyo Princess Cruises ¥3,000,000 - ¥6,000,000 per year

    Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another. · The bilingual Japanese-English speaking Activity Staff is responsible for creating lasting memories by consistently delivering a guest- ...