Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements.
From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons.
The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace.
The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths.
Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace.
VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo.
THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.
About The Role
Welcoming and greeting clients warmly, and ensuring that they feel comfortable and have great spa experience on their visit by following Four Seasons standards and operational procedures.
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Assist in other areas of the department as needed.Verify the attendant staff is present.
Read and update the daily log and communicate relevant information to the staff.
Operate the computer, copier, and credit card machines.
Utilize the trace file, cashier sheets and handle the daily accounting based on hotel's cashiering policy.
Process outgoing mail
Process all charges.
Set up and handle gift certificates.
Requisition and stock office supplies for the desk.
Copy and distribute materials.
Provide assistance to guests and members about the retail merchandise.
Utilize the telephones according to Four Seasons standards.
Respond properly in any hotel emergency or safety situation.
Reporting any malfunction or Engineering issue to the appropriate department.
Handling and prioritizing daily logistics to aid daily operations.
To provide a friendly and professional service that always exceeds guest's expectations.
Comply with the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed.
To comply with local legislation as required.To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.Perform any additional duties as assigned by the management.
Control treatment's booking efficiently to maximize the availability of bookings.
Assist next booking of guests.
Explain retail items to guests to achieve retail's targets in reception.
Promote membership program when it is required.
What You Bring
High School education or equivalent experience
Preferred one to two years experience in hospitality industry or related position with Four Seasons or other organization
Advance Language knowledge in Japanese and English.
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50%F&B outlet discount for other Four Seasons Hotel in Japan.
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up
Schedule & Hours
40 working hours per week.
10 days off every month except February (9 days)
Show more Show less
-
Tokyo Four Seasons Hotels and Resorts ￥3,000,000 - ￥6,000,000 per yearWe are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to ...
-
Tokyo Four Seasons Hotels and Resorts ￥2,500,000 - ￥5,000,000 per yearWe are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions th ...
-
Tokyo Four Seasons Hotels and Resorts ￥3,680,000 - ￥10,000,000 per yearWe are seeking a Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi.This individual will be responsible for ensuring our guests have a seamless experience from check-in to departure. · ...
-
Chiyoda Four Seasons Hotels and Resorts Full time￥2,500,000 - ￥5,000,000 per yearWe are seeking an experienced Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. · Maintain harmonious relationships with co-workers supervisors and all departmentsPerform smooth check-in check-out process based on benchmark standardsHandle guest ...
-
Tokyo - Marunouchi Four Seasons ￥2,500,000 - ￥4,500,000 per yearWe are looking for a Guest Relations Officer who will ensure our guests are well looked after from the start. This high profile department carries a special responsibility. · ...
-
〒- 東京都 港区, Hyatt Vacation Ownership ￥2,000,000 - ￥4,200,000 per yearThe Guest Relations Officer will report to the Sales Manager and work at the Sales Gallery. They will receive guests arriving to attend sales previews, check-in guests, provide customer service, confirm guest attendance, distribute gifts, create reports on effective cost measures ...
-
Guest Relations
1ヶ月前
Tokyo Careers at Marriott Full time￥2,000,000 - ￥3,000,000 per yearOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · Processing operational needs · Addressing guest requests · Completing reports · Sharing the highlights of the local area · ...
-
Tokyo Four Seasons Hotels and Resorts ￥3,000,000 - ￥5,000,000 per yearWe are looking for an experienced Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. · Maintain harmonious relationships between colleagues. · Assist guests throughout their stay by providing exceptional service. · Process payments efficiently whi ...
-
Tokyo The Peninsula Hotels ￥900,000 - ￥1,200,000 per yearThe Peninsula Hotels is seeking an experienced Guest Relations Manager to join their vibrant and diverse team. As a Guest Relations Manager, you will maintain a visible presence in hotel areas, actively engage with guests and provide personalized service using the Peninsula Servi ...
-
The Peninsula Tokyo The Hongkong and Shanghai Hotels ￥840,000 - ￥1,440,000 per yearWorking alongside a wonderful team at The Peninsula Tokyo to achieve the company's objectives and create a memorable guest experience. · ...
-
Chiyoda HSH Full time￥3,514,200 - ￥4,076,400 per yearThe Peninsula Tokyo is seeking an experienced Guest Relations Manager to join its vibrant and diverse team. This position involves interacting with and overseeing the preparation of VIP guests from both local and international. ...
-
Tokyo Four Seasons Hotels and Resorts ￥4,000,000 - ￥6,000,000 per yearThe Guest Relations Manager is responsible for maintaining harmonious and professional relationships with all departments, ensuring that all financial and credit procedures are followed, and resolving customer glitches from all areas of the hotel. The ideal candidate will have a ...
-
Chiyoda Four Seasons Hotels and Resorts Full time￥1,050,000 - ￥1,380,000 per yearWe are seeking a Guest Relations Manager to join our team at Four Seasons Hotel Tokyo at Marunouchi. The ideal candidate will have a passion for delivering exceptional guest experiences and possess excellent communication skills. · ...
-
Guest Relations Manager
16時間前
Tokyo - Marunouchi Four Seasons+ Four Seasons is powered by our people. We are a collective of individuals who crave to become better... · + Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. · We seek an organised Guest Relations Manager with excellent communication skills... · ...
-
Tokyo Royal Caribbean Group ￥2,000,000 - ￥3,000,000 per yearThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. · ...
-
Tokyo The Peninsula Hotels $90,000 - $120,000 per yearWe are currently seeking an experienced Guest Relations Manager to join our vibrant and diverse team. · Maintain a visible presence in hotel areas, actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and de ...
-
Tokyo Four Seasons Hotels and Resorts ￥416,000 - ￥728,000 per yearGSO(The Bell Attendant) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. · ...
-
Chiyoda Four Seasons Hotels and Resorts Full time￥2,000,000 - ￥3,500,000 per yearA Guest Service Officer at Four Seasons Hotel Tokyo at Marunouchi provides exceptional guest experiences from arrival to departure. · ...
-
Tokyo Four Seasons Hotels and Resorts ￥4,000,000 - ￥6,500,000 per yearWe are seeking a skilled Guest Relations Manager to join our team at Four Seasons Hotel Tokyo at Marunouchi. As a key member of our front office team, · you will be responsible for delivering exceptional guest experiences through proactive communication, · efficient problem-solvi ...
-
Tokyo Four Seasons Hotels and Resorts ￥2,500,000 - ￥5,000,000 per yearAs a Guest Relations Supervisor at Four Seasons Hotel Tokyo at Marunouchi, you will be responsible for ensuring exceptional guest experiences through a commitment to luxury with genuine heart. You will work with a team to create amazing experiences for guests, residents, and part ...
-
Meguro Four Seasons Hotels and ResortsWe are looking for a Guest Relations Manager to join our team at Four Seasons Hotel Kyoto. As a member of the Rooms Division, you will work across disciplines to deliver an exceptional experience for our guests. · Manages the staff at the Front Desk. · Assures that all financial ...
