About the Role:
As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.
Responsibilities:
- Execute and refine complex sales order processes.
- Develop comprehensive and tailored customer quotes and proposals.
- Conduct in-depth analysis of sales metrics to identify trends and opportunities.
- Lead advanced product training programs and workshops.
- Draft and oversee the production of major sales documents and collateral.
- Manage extensive updates and integrity of customer databases.
- Lead strategic sales meetings and project sessions.
- Deliver exceptional customer support and resolve critical issues.
- Produce and interpret advanced sales performance reports.
- Oversee the coordination and execution of high-impact sales events.
Skills:
- Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.
- Customer Support: High proficiency in delivering exceptional customer support.
- Advanced Data Analysis: Skills in performing detailed sales data analysis.
- Training Development: Ability to design and lead comprehensive training initiatives.
- Advanced Documentation: Expertise in creating high-quality sales materials.
- CRM Expertise: Extensive knowledge and use of CRM systems.
- Strategic Planning: Skills in planning and leading strategic sales projects.
- High-Level Problem-Solving: Proficiency in resolving complex sales issues.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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