The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. Customer TPMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
Work is non-routine and very complex, involving the application of advanced technical and business skills in this area of specialization. Leading contributor individually and as a team member, providing direction to others. This role requires experiences working within or alongside product management, leadership skills, and strong business judgment.
Qualifications
We are specifically looking for an experienced Technical Program Manager with depth getting things done at scale. Think working with cross functional teams across large organizations, moving folks towards a unified goal and north star. You drive results, not just facilitate. You possess high judgement and are a "roll your sleeve up" person with a bias for action. You possess strong ownership and a strong ability to collaborate. Within this role, you will be responsible for managing complex, cross- organizational/functional programs that directly impact customers, product, and business.
You will partner with every team in OCI to make these programs happen. The space is fun, agile, cross cutting and complex. We work on true critical programs to the customer and that means support, help, partnership and alignment in the investment.
Minimum Qualifications
- 10+ years' experience developing and implementing strategy, then executing against, large cross cutting programs that directly impact customer success.
- You display a demonstrated ability to think broadly and strategically.
- You possess a technology background that enables you to understand the complexities of cloud architecture and advise our customers in achieving their cloud infrastructure strategy.
- You exemplify maturity and judgment, and possess advanced problem solving, negotiation/influence, analytical, and leadership skills.
- You can work well with senior leaders from our DRCC/Alloy customers and within all of Oracle (from engineering to business) to drive results for core business initiatives.
- You work well in ambiguity, can work with your team and customers to dive into a problem and create a solution.
- Native / Bilingual, or Professional Proficiency in English & Japanese
Preferred Qualifications
- MBA or Master degree in a technical subject area.
- Hands-on experience with enterprise technical account management.
- Technical domain knowledge of public cloud technologies and/or distributed systems.
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