Job Description
Department Overview
Auto Business Department is a new business unit launched in May 2019 in anticipation of the once-in-a-century revolution in the automotive industry, including MaaS and connected cars.

The Auto Business Department operates Rakuten Car, a platform that covers the entire car lifecycle. Within that, it holds the leading position in the car inspection service industry.

We will create new markets by leveraging Rakuten's assets such as car buying and selling, car inspection, parts purchasing, insurance, loans, memberships, and data, as well as partnerships with external parties.

Rakuten Car :

• As Rakuten Car continues to grow as a startup within Rakuten, you'll have the opportunity to pioneer new markets and be involved in the exciting process of scaling the business.
• Being a small team within Rakuten, individual employees have significant autonomy and can directly influence the company's growth with their ideas and proposals. You'll be involved in rapid decision-making processes and have opportunities for career advancement into management positions.
• In particular, the Business Management Group serves as a driving force behind Rakuten Car's growth. You will have the opportunity to address organizational challenges not only through business administration but also by leading projects directly under the Business Unit Leader, involving various departments and stakeholders.

Position
Why We Hire
The automotive industry is a huge and lagging digitalization area.

We see this as a significant opportunity and challenge, and we are seeking like-minded individuals who are willing to join us in driving this transformation.

We are planning to increase the number of employees in order to strengthen our organization in line with business expansion.

By participating in this period of expansion, you will have the opportunity to broaden your field of activity, and in the near future, you can expect career advancement to a management position.

The Business Management team acts as a hub, interacting with various departments, including management, sales, marketing, corporate functions, and development.

In this environment, by proactively engaging in tasks and continuously iterating through reflection, learning, and application, you can experience the entire process of problem-solving: from identifying issues, conducting multifaceted analysis from multiple perspectives, pinpointing root causes, developing solutions, designing and building PDCA cycles and management tools, executing and refining solutions, to embedding them within the organization.

Position Details
The Business Management Group oversees a broad range of areas that form the organization's infrastructure, including business administration. Upon joining, you will be assigned a specific area of responsibility based on your aptitude.

Furthermore, there will be opportunities to showcase your talents with a view towards team management.

Specific Responsibilities

• Quality improvement based on Customer Support (CS) and Net Promoter Score (NPS) data for both affiliated stores and users
• Formulating operation flows for new service launches within the business division, including the management of outsourced operations
• Providing monitoring infrastructure for KPIs and P&L metrics (utilizing DOMO and SQL)
• Budgeting and forecasting, including the development of annual budget plans
• Managing management meetings within the company and business division
• Accounting tasks in collaboration with the Corporate Accounting Department
• Identifying and supporting the resolution of issues within the department

Work Environment
Total Business Size: Approximately 70 employees

Business Planning Department, Business Management Group: 1 Manager, 4 Full-time Employees, 4 Temporary/Part-time Staffs

Our team is primarily composed of young professionals in their 20s and 30s, fostering a flat, communicative, and positive organizational culture.

2 Mid-Career Hires (Sales & Accounting backgrounds), 4 New Graduates (transferred from Rakuten Ichiba & Rakuten Mobile)

Mandatory Qualifications

• Possess strong communication skills and a positive attitude towards their work
• Have a minimum of 5 years of professional experience

Candidates should possess experience in
one or more
of the following:

• Data analysis and/or P&L creation
• Business process improvement, design, and implementation
• Basic project management skills

Desired Qualifications

• Experience in business management or business planning within an operating company

Others Information
Additional information on Location
Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional Information On English Qualification
TOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country)

Proof of eligibility is required by the timing of the offer letter.

If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by our company, during selection process is required.

business #strategyplanning #commerce #RakutenCar

Languages
English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)