Japan-Tokyo GBTO

Main Responsibilities:

  • Responsible to communicate with clients to support the low latency platforms which are brought in by clients or we provide to clients
  • Maintain and manage relationship with clients who are primarily hosted in co-location
  • Provide liaise with vendors and Exchanges for problem resolution Level- 2/3 support and troubleshooting to resolve issues
  •  Monitor health of systems including but not limited to exchange connectivity, hardware, risk limits, and other trading components such as e.g., packet capture.
  • Manage hardware inventory, purchase, warranty, and support contracts
  • Propose and develop new solutions to strengthen our control framework
  • Maintain our applications following the SG standard by implementing proper change controls and incident management
  • Estimate risks and opportunities in our day-to-day job and take initiatives to reduce the risks and improve our efficiency
  • Collaborate with cross-functional teams to identify and resolve production issues
  • Create and maintain documentation related to our operating process and procedures
  • Liaise with local system vendors to support internal partners such as troubleshooting, security analysis etc. 
  • Weekend support as required when there is an exchange system upgrade, testing with clients, and post-check after major changes
  • Ordering of trading logins, market data, infrastructure components from the exchanges
  • Main contact for infrastructure issues and outage and liaise with the infra team, exchanges, and clients to resolve them
  • Profile Requirements:

  • Clear communication and respect all stakeholders
  • Build trustworthy and long-term client and internal partner relationship
  • Strive to serve clients and internal partners with a good communication
  • Positive thinking, co-operative, willing to assist others
  • Promote compliance against the latest regulation trends
  • Promote simplicity over complexity and favor simple solutions
  • Accountable for mistakes and refrain from repeating the same mistakes
  • Translate client's needs into trading solutions\: from design to implementation, the network level to the application level
  • CCNP or higher (CCIE and/or CISSP highly valued)
  • Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
  • Understanding of the OSI or TCP/IP model
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Technical skills in UNIX, database, and scripting languages
  • Ability to troubleshoot and resolve complex production issues efficiently
  • Able to comfortably speak Japanese to the exchanges under emergency situations
  •  Nice to have:

  • Knowledge in TSE arrowhead, OSE J-Gate and understanding of the exchange pre-trade control
  • Knowledge in sell side business such as client setup, demand, order flow etc.
  • Knowledge of FPGA
  • Expected qualifications:

  • A few years of experience in production, network support or related role
  • A few years of Networking/Linux experience
  • Academic background in technology, engineering, computer science or a related field
  • Skills:

  • Dedicated and persevering, commits to delivery dates and achieving targets
  • Adaptable to continuous evolution of our business model
  • Capacity to work in a multi-cultural environment
  • Excellent communication and interpersonal skills
  • Capable of working in an autonomous fashion in a self-managing team
  • .



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