As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking an Account Manager to be join the team and be responsible for ensuring that customers are thriving with our next generation endpoint technology. You will focus on high levels of adoption to ensure customer satisfaction as well as be drive all cross and upsell within your accounts. You will identify key customer MBO's to drive a roadmap, milestones and creation of customer champions as a trusted advisor. The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.

What You'll Do:

• Serve as the primary point of contact for clients while collaborating with Sales, Customer Success and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.

• Achieve a quota of new sales growth within your select customer base each quarter.

• Be a customer advocate, driving relationships with key customers and creating new champions.

• Identify whitespace in existing accounts and create value based presentations to promote upgrades and cross-sells.

• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.

• Devise and execute account strategies and plans to maximize customer success and account growth.

• Provide high touch customer service, including escalation and coordination of support issues as needed.

• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base. 

What You'll Need:

• Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

• Technical aptitude and ability to learn new concepts quickly.

• Exceptional written and verbal communication skills.

• Must be a self-starter with the ability to work independently and also in a team environment.

• A curious nature with a desire to learn and a competitive spirit.

• High level of comfort handling client objections and negotiations.

• Excellent time management skills.

• Security or SaaS sales experience preferred.

ポジション概要:

CrowdStrikeでは、次世代エンドポイント技術を通じて顧客の満足度向上を担うアカウントマネージャーを募集しています。担当案件におけるクロスセル・アップセルの推進に加え、高い導入率による顧客満足度の向上にも取り組んでいただきます。また顧客から信頼されるアドバイザーとして、重要顧客のMBO(管理目標)を把握したうえで、ロードマップ作成やマイルストーン設定、顧客先企業の支援者開拓を進めてください。コンサルティング型営業が得意で、確かな実績とSaaS企業またはセキュリティ企業での経験がある方や、優れた傾聴力とコミュニケーション能力、好奇心旺盛かつ創意に富んだ問題解決能力を発揮できる方を探しています。

業務内容:

本ポジションでは、主に中堅中小規模の既存アカウントに対するハイタッチ営業をしてくださる方を募集しております。

セキュリティを通して、お客様の安全を守ることに対しての強い情熱やご経験をお持ちの方からのご応募をお待ちしております。

• クラウドストライクのサービスを通して顧客の課題を解決する

• セールスメソッド(MEDDICやSandlerなど)を使用して担当顧客の組織体制、意思決定者、意思決定フローなどを把握し、顧客にとって魅力的な提案を行う

• 担当顧客との対話を重ね、彼らの事業拡大の支援につながるようなアカウント戦略/計画を立てて実行し、自社の製品価値を最大限ご提供する

• 担当テリトリーにおける営業計画の立案と、四半期ごとの新規売上成長のノルマの達成

• セールスエンジニア、インサドセールス、パートナーセールスなど社内関係者と密に連携し、ビジネスチャンスを獲得する

• 正確なパイプライン管理とマネージャーへの定期的なレポーティング

• サイバーセキュリティのスペシャリストとして顧客の信頼できるアドバイザーとなる

• 常にマーケットや競合他社について調査し、自社製品のソリューションとサービスの提案方法について模索する

必須要件:

•  4年以上の法人向けハイタッチセールスの経験(セキュリティまたはSaaS領域での営業経験)

• 今までのキャリアの中で継続的に営業成績を達成してきた経験

• 技術的素養があり、且つ貪欲に学ぶ姿勢を持ち、その学びを自らの行動に反映できる方

• 複数の製品・サービスを合わせた提案型ソリューション営業の経験

• 経営幹部やエンジニア層へ自信を持って提案でき、顧客からの反対意見や交渉にも抵抗なく対応できる、高度な応対スキルをお持ちの方

• 意思決定者や決裁者を見極め、影響を与える質問やプレゼンを実施してきた経験

• チームメンバーと知識や経験を積極的に共有できる方(オープンなコミュニケーションが取れる方)

• 英語に抵抗がない方

• セキュリティまたはSaaS領域での営業経験があれば尚可

#LI-MN1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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