JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties & responsibilities

The role will be responsible for providing a more personal and engaging level of service at every touch point in the building, by being hospitable and forging a lasting, open and collaborative relationship with users through the delivery of a unique and authentic experience.

You play a key role in the Facility Management team . You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.

Reception service

• Phone response, require English. (approx tax-related calls receives/day)

• Guest management. (max 5 visits/day but not everyday)

• Beverage arrangement

• Entrance open (9:30), Close (17:30)

• Badge management

Pantry service

• 1 pantry station (No snack provided)

• Stock management

• Coffee, tea, and complimentary items

• Coffee machines regular cleaning

• Suntory water dispenser management

• Fridge checking

Plants management

• Only watering in weekly operation (about 12 planters)

• Flower arrangement (ad-hoc)

Office supplies management

• Office supplies order and stock management

• Letter pack, envelope arrangement

• Confident waste management (1-2 times/month)

• Copy machine toner arrangement

• Refill copy machine paper

• Provide repair arrangement if needed

Event support

• Seasonal event arrangement

October:Promotion Party >Flowers, catering or restaurant booking

November:Thanksgiving party >careering

December:Christmas

January:New year Party >catering or restaurant booking

March:End of Busy season party >restaurant booking

Office services

• Business card printing

• Lunch boxes arrangement (approx. 2 times/year)

• Fax arrangement

• Support document filling

• Emergency kits management

Mail services

• Send/receive domestic letter and parcel (Japan post, Yamato, Sagawa, FedEx, Bike services)

• Pick up letter from the ground floor

• Arrange delivery, shipment

• Notify about letter to employee who stay abroad.

Candidate Specification

The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task

• Medium level of attention to detail particularly in medium volume

• Strong customer service and interpersonal skills

• Good verbal and written communication skills in English

• Excellent personal presentation

• Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff

• Collaborative team player and ability to work independently under matrix supervision

Experience

• From a front of house role in customer service, hospitality, or real estate industry

• Familiar with administrative support tasks and request management

• Familiar with facility support services in either helpdesk, cleaning, landscaping, pest control or security services

• Strong interpersonal and communication skills

• MS Office proficiency

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.