Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow.
Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.
To support our students, we are currently on the lookout for a Student Success Manager. This is a full-time position that has work-from-home options.【Main Responsibilities】
Customer Relationship Management:
・Proactively organize meetings and interactive communications with students, parents, and internal team members as required to check in, update on progress, support students to stay on schedule with milestones, and ensure client satisfaction
・Be the main point of contact for clients, with an emphasis on parent liaison, and provide timely and accurate responses to their inquiries concerning the college admissions process and the delivery of Crimson services
・Engage in conflict resolution and handle complaints as the main point of contact
・In conjunction with the wider team, mentor students on transferable skills such as time and stress management, project management, and leadership skills to assist them in successfully achieving their academic and ECL goals
Internal Coordination:
・Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team
・Facilitate meetings with clients and the strategy team to create strategies for client tutoring and/or consulting
・Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes
・Share student/family's feedback with the wider team when applicable and proactively and preemptively align on action needed for issue resolution
・Conduct service team's internal discussions/ alignment meetings on students' progress to make sure everyone is on the same page and working as an effective team
Operations and ongoing improvement:
・Stay up to date with and contribute to a pool of local/ regional resources and knowledge base
・Identify and highlight opportunities for service improvement
・Stay up-to-date with standardized testing schedules and registrations to advise relevant stakeholders and support students as required
・Assist students in acquiring/ preparing for necessary documentation as required for the application process (application fill-in, recommendation letters, transcripts, testing certificates, high school programs review certifications, etc.)
・Translation of documents and communications in various channels between parents and the wider services team where required
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