カスタマーサービスまたは不正モニタリングの経験があれば応募OKです
企業情報
大手金融グループを親会社に持つ、次世代型のキャッシュレス決済サービスを展開するフィンテック企業です。創業から数年ながら急成長を遂げており、IPOも視野に入れた組織拡大・サービス強化のフェーズにあります。
BtoCサービスを中心に高いユーザー満足度を維持しながら、プロダクト改善・業務品質向上をスピード感を持って推進しています。
スタートアップならではの裁量の大きさと、金融業界としての堅実性のバランスが取れたカルチャーも魅力。フルリモート・フレックスなど、柔軟な働き方を実現できる環境も整っており、ライフステージに合わせたキャリア形成も可能です。
職務内容
業務内容
不正モニタリング(チャージ・決済データなどを活用した分析・検知・精査)
新たな不正パターンに対する対策企画(エンジニアとの連携)
BPOチーム(不正対応運用)のマネジメント、KPI・品質管理、改善提案
カードブランド/金融庁/財務局など外部ステークホルダーとの対応
ユーザーへの情報発信(FAQ・SNS・SMSなどを活用)
理想の人材
必須要件
日本語レベル:ネイティブレベル
以下のいずれかの経験
不正モニタリング業務経験
BtoCのカスタマーサポート領域における以下のいずれかの経験:
業務改善の企画・推進(PDCA)
KPI数値の分析・改善
DB(ローデータ)分析を業務改善に活用した経験
業務フローまたはユーザー分析体制の構築経験
歓迎要件
キャッシュレス・Fintech業界での実務経験
SQL(select)の基本的な理解
不正対策関連ツール・システムの運用経験
柔軟かつスピード感ある環境で自走できる方
条件・待遇
雇用形態:正社員
想定年収:600〜800万円
勤務時間:フレックスタイム制
勤務地:東京都内(基本フルリモート、月1出社)
勤務日:月〜金(週5日)
福利厚生:書籍購入補助、在宅勤務手当、学習支援制度 など
Contact: Estevan Kawano
Quote job ref: JN
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